Technical Account Consultant Jobs

·Experience with B2B training sales account management required.

·Create and structure daily work routines for efficient lead and account management.

We are seeking a dynamic Training Account Manager to join our team and spearhead our sales efforts.

Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience.

·Experience collaborating with government and global organizations.

·HubSpot CRM experience is a plus.

Knowledge of CIS controls will EXTREMELY HELPFUL

Paid Medical, Dental, and Vision benefits for the entire family

• Become a Subject Matter Expert on Managed Security Products.

· Strong IT security knowledge in both cloud-based and on-prem environments.

· Excellent written and verbal communication skills, and strong client-facing skills.

· Excellent problem-solving, analytical, and troubleshooting skills

Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)

Proven work experience as a Technical Account Manager or similar roles supporting clients

This role offers a competitive benefits and wellness package

Subject to location, experience, and education

Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.

Prior software development experience is required. Python, Javascript, ….

10+ years of pre-sales engineering, technical account management, engineering, or consulting experience in networking, cloud-based security services, or software-defined networks.

Always strive to provide exceptional customer experience.

Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.

Experience in managing multiple stakeholders and projects.

Excellent prioritization skills with the ability to delegate effectively across virtual teams.

Excellent verbal and written communication skills

Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)

Proven work experience as a Technical Account Manager or similar roles supporting clients

This role offers a competitive benefits and wellness package

Subject to location, experience, and education

We are looking for a candidate for this position with Epic EHR Experience*

Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.

Competitive salary and comprehensive benefits (medical, dental, vision, HSA, PTO, certification & education reimbursement)

At least 1 year of business account management experience

Strong Microsoft Office experience (specifically Excel & PowerPoint) with the ability to create and share presentations with clients

Capacity to self-manage projects, processes, and deadlines; determination to achieve results in a fast-paced environment

Excellent written and verbal communication skills

Voted one of Jacksonville’s fastest growing companies with plenty of upward movement potential for employees

Excellent communication, presentation, problem solving, and management skills and the ability to translate business requirements into technological solutions.

Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

MBA or Master’s degree in a management, technical, or engineering field.

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

5 years of experience in a customer-facing role, interfacing with executive stakeholders, and leading customer technical implementations.

7 years of experience in customer-facing roles.

Demonstrate expert knowledge of the nZero platform and product, QA tools, Jira, Confluence, and Microsoft Excel.

Bachelor's degree or 5+ years experience at a SaaS company

Strong organizational skills with the ability to adapt to rapidly shifting priorities and thrive in a fast paced, dynamic work environment.

Excellent written and oral communication skills. Able to convey sophisticated information in an efficient, easy-to-understand manner.

Own the technical onboarding process and ensure timely delivery of value to customers.

Educate the customer on their data sources and why each source of data is important in the customer's decarbonization journey.

Exceptional with organizational, project management, and time management skills

Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices

Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows

Bachelor's degree in computer science, engineering, business, finance or accounting

Excellent engineering, system design and technical specification writing skills

Excellent verbal and written communication skills as well as interpersonal skills

Mentor other Technical Account Managers and User Operation agents, upleveling their technical and account management acumen.

3+ years of experience in a customer-facing technical role with senior stakeholders, driving customer technical implementation or transformation programs.

Experience with Salesforce, Jira, Okta, and Azure preferred.

Proven experience managing complex projects with close collaboration between Product, Engineering, and Customer Success to achieve customer outcomes.

Strong communication and interpersonal skills, with the ability to work cross-functionally and build relationships with customers and internal teams.

Experience working in a fast-paced, agile environment.

Drive and manage communications and relationships with customers’ technical community with special focus on pre-RFQ activities

Min. 10 years experience in Automotive Industry and technical customer-facing role

Strong influencing, writing, and verbal communication skills

Grow, develop, and maintain successful customer relationships with OEM and Tier-1 customers within North America

Plan, develop and execute the OEM and Tier-1 long term customer acquisition strategy to profitably grow the business

Spearhead the process of identifying technological growth areas and white spots

Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)

Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)

Provide timely feedback to the management team on customer trends, issues and needs

Analyze process flow and application of tools to identify and implement improvements that promote a painless customer experience.

Less than 2 years Reporting Experience ()

Business Strategy Knowledge of wireless and wireline business preferred (Preferred)

Maintain a line of open communication with Management.

Proven track record of pipeline management and forecasting.

Negotiate service requirements, pricing, and other terms and conditions conducive to creating a long-term partnership.

Meet or exceed the minimum sales activity requirements.

Experience in contract negotiations with major account prospects at the Executive or "C" decision making level.

Generate a minimum of $10,400 in weekly rental revenues during each UniFirst fiscal year.

Communicate and update management on a regular basis

Develop and maintain intermediate level of product knowledge and sufficient proficiency of the systems to demonstrate its capabilities

Establish and manage new accounts utilizing our sales process from initial contact through PO

Work in tandem with our technical team to present solutions and benefits for that specific prospect and their industry

BA/BS in Engineering, Business, Economy, Technical Field, or equivalent successful experience

Sound knowledge of PC use and applications

Knowledge and experience of project management techniques and tools

Create and maintain reasonable project plans and schedules to manage customer expectations (both service and content provider)

Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.,

Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers

Strong problem solving and analytical skills, including qualitative and quantitative

Experience with OTT content operations

You'll have previous experience in a similar role, working in a software / SaaS business.

It's a given you have a deep technical knowledge and capability and ideally you have worked in a SaaS business previously

You will have ownership of providing value and a seamless service while achieving operational efficiency and growth objectives.

Take care of the customers journey with us every step of the way, helping them to achieve their desired business outcomes.

Provide deep product expertise to clients and develop a deep understanding of their technical environment, product configurations and business processes.

Compile and analyze Customer Success metrics and KPIs and deliver customized business reviews.

Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.

Report to senior management in Support Services to provide insight into the current state of the customer relationship with assigned accounts.

Successful track record in Relationship Management and Account Management.

Educate and promote best practices for leveraging RA/Plex Support Services based on assigned customer s unique experiences and challenges.

3-5 years of experience using or supporting an ERP/MRP systems

Knowledge of RA/Plex solutions is not required but a big plus

Help manage the recruiting process and strategies for technical clients

1 - 2 years of experience in sales, business development, or full cycle recruiting

Incentive programs that reward growth and success

Ongoing training programs for career development

State of the art technology

Year 1: $60,000 - $85,000

Drive and manage communications and relationships with customers’ technical community with special focus on pre-RFQ activities

Min. 10 years experience in Automotive Industry and technical customer-facing role

Strong influencing, writing, and verbal communication skills

So, what will you be doing as a Technical Account Manager?

Grow, develop, and maintain successful customer relationships with OEM and Tier-1 customers within North America

Plan, develop and execute the OEM and Tier-1 long term customer acquisition strategy to profitably grow the business

5-year experience in an enterprise-level customer-facing role (e.g. Professional Services, Technical Account Management, Solutions Consultant, Sales, Customer Success).

2+ years experience with direct project management responsibility to oversee complex projects cross-functionally with internal and external stakeholders.

Strong organizational and time management skills

The Technical Account Manager (TAM) is a subject matter expert on our Skills products and dedicated to specific business accounts.

Promoting early adoption of new platform capabilities, ensuring our largest accounts are also our product champions.

Minimum 1-year experience as a subject-matter expert or onboarding capacity, primarily communicating through email and Zoom.