Technical Account Manager Jobs

No CTC or Sponsorship at this time

Only candidates currently living in the Portland, OR Metro Area will be considered at this time.

Technical Account Manager

Our customer strives to create and deliver valuable solutions to their customers. Their 25+ years of success are directly attributable to outstanding employees dedicating themselves to providing exceptional customer experiences. They are seeking an experienced Technical Account Manager (TAM) who is a highly motivated professional with a solid understanding of technology modernization, cybersecurity best practices, CIS Controls and the ability to articulate their impact on business. In this role, you deeply understand the Managed Security Products, educate customers on how programs function, align outcomes to client’s business goals, and improve their security posture and maturity.

We are hyper-focused on security, problem-solving, and delivering exceptional business outcomes for our customers through implementing, delivering, and managing IT infrastructure, cloud solutions, and the suite of Managed Security Products. Does this sound like an interesting position? We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!

Location: Tigard, OR

Type: Perm

Responsibilities

• Become a Subject Matter Expert on Managed Security Products.

• Lead Strategic Business Reviews with senior-level clients to help them understand their needs and guide them through technology improvements, ensuring IT roadmap milestones are met.

• Align Managed Security Products with customer strategic objectives and stay on top of client initiatives and security priorities based on clients’ individual business needs.

• Identify opportunities to grow managed security services business, including upselling and cross-selling, within the current client base and working with Account Executives on positioning.

• Advise and support sales staff to better understand customer requirements and how Managed Security Products align with them.

• Work with product owners to improve solutions based on client needs and industry trends.

• Be an advisor to clients to help them understand the mindset of IT as a Business Enabler.

• Performs other duties, as necessary.

Skills

· Strong IT security knowledge in both cloud-based and on-prem environments.

· Excellent written and verbal communication skills, and strong client-facing skills.

· Ability to adapt to a fast-paced, dynamic environment.

· Team player with a collaborative and flexible attitude

· Self-motivated and organized.

· Excellent problem-solving, analytical, and troubleshooting skills

· Customer-focused solutions experience

· Ability to strategize and work proactively.

· Critical thinking

Qualifications/Experience

· Minimum 8 years of job-related experience as an SE, TAM, or Security Leader in an MSP, IT Services, or IT Security.

· 4-year degree in technology or business - additional experience in lieu of a degree.

· Proficient in articulating the impact of technology on business to senior-level stakeholders.

· Adept in leading business and technology strategy sessions with senior-level stakeholders.

• Knowledge of CIS controls will EXTREMELY HELPFUL
• Security-first mindset with regard to technology solutions.

Benefits

• Long Term Disability
• 401(K) Plan with a 3% matching provision
• Paid Medical, Dental, and Vision benefits for the entire family
• 3 weeks of annual PTO
• Competitive Salary