Technical Account Manager Jobs

Are you a relationship-oriented client service professional with a track record of going the extra mile for your customers? Do you enjoy creating processes and organizing projects to ensure on-time deliverables that exceed expectations? This fast-paced, solution-oriented Managed Service Provider (MSP) is seeking a Technical Account Manager to join their team of high performers who are true advocates for their customers. As the new Technical Account Manager, you will drive the execution of SLAs and ensure clients are set up for success. You will hold check-in calls with clients to provide updates, dig into any logistical issues, create board packet materials, and upsell to accounts. This is a full time, permanent position based in sunny Jacksonville, Florida. The chosen candidate will have the opportunity to work a hybrid or flexible remote schedule after a probationary period.
Why Work for This Company?

• Variety in your workday; opportunity to support the needs of clients in multiple different industries
• Voted one of Jacksonville’s fastest growing companies with plenty of upward movement potential for employees
• Focus on fostering strong team relationships through company-sponsored outings (video game parties, lunches, paintball, go-cart racing, movie screenings)
• Unique, highly personable IT services provider that prides themselves on delivering outstanding technical support that reduces IT issues and security risks for small & medium-sized businesses
• Competitive salary and comprehensive benefits (medical, dental, vision, HSA, PTO, certification & education reimbursement)

Must Haves

• Excellent written and verbal communication skills
• At least 1 year spent in IT-related services (IT support, internet, web hosting, software, etc.)
• Amazing customer service skills
• Strong Microsoft Office experience (specifically Excel & PowerPoint) with the ability to create and share presentations with clients
• Demonstrated background explaining technical terms to non-technical audiences
• Capacity to self-manage projects, processes, and deadlines; determination to achieve results in a fast-paced environment
• High school diploma

Nice-To-Haves

• Background creating standard operating procedure documentation (SOPs)
• At least 1 year of business account management experience
• Associate or bachelor’s degree

Employment Type: Full-Time
Salary: $ 50,000.00 70,000.00 Per Year