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Team Lead Customer Operations Jobs

Clinical Operations Team Lead
By Juno Medical At Los Angeles, CA, United States
You have a bachelor’s degree or additional relevant experience
You have at least 5 years of experience in healthcare operations, ideally in an outpatient setting
You have strong prior experience with at least one EHR
You are eager to be part of an interdisciplinary team, including physicians, operations & technology experts, and community managers
Health, dental, and vision benefits, including an FSA
Mental health benefits through Spring Health
Operations Team Lead Jobs
By sunday At Atlanta Metropolitan Area, United States
You have strong project management skills: you are structured, reliable, and communicate efficiently with all stakeholders
strong team and stakeholder management skills
Build a scalable and frictionless restaurant onboarding and account management process
Hire, train and manage a our excellent Operations team across the US
Work closely with the Product Team to improve the diner and restaurant experience
5 to 7 years experience in operational roles in restaurants or hospitality or a relevant startup
Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Team Operations Lead Jobs
By American Express Global Business Travel At United States
Collaborating with Workforce Management on scheduling of Travel Counselors for Supplier Updates and training
Collaborating with the Team Coach and Workforce Management team to achieve excellent service levels, avoiding any financial impact for clients
Collaborating with Workforce Management on FTE optimization
Shown Leadership skills, experience leading others and driving accountability preferred
Running work from home arrangement setup, ensuring new hires and all employees have functioning equipment to maintain high productivity and availability
Service Levels – leading real time updates and skills of Travel Counselors to reduce any holding times for our customers
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Team Lead, Operations Jobs
By Canada Goose At New York, NY, United States
Payroll and schedule management to maximize productivity and enhance customer experience
2-4 years retail management experience
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Basic Inventory, Scheduling and Payroll management
Ensure an outstanding customer experience
Leveraging in store elements to provide a memorable experience
Team Lead, Operations Jobs
By Louis Vuitton At , Glendale $30 - $36 an hour
Optional: Selling and Floor Management
Essential duties and responsibilities of an Operations Lead include:
Client Care (& Alterations when applicable)
Customer Operations Lead Jobs
By Arbor At Austin, Texas Metropolitan Area, United States
Oversee customer service operations and ensure high-quality customer experience
Manage our customer service team and provide leadership, coaching, and mentorship
Manage and continuously improve our operational systems and processes
Collaborate with cross-functional teams to improve business processes and customer experience
5+ years of experience in customer service and operations, preferably at a consumer business
Strong leadership, communication, and interpersonal skills
Affiliate Operations Team Lead
By TikTok At Seattle, WA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Team Operations Manager, Servicing Customer Care
By Figure At Charlotte, NC, United States
Conduct daily workforce management oversight based on established service requirements.
Oversee the day to day workforce management of the servicing Customer Care team and focus on delivering industry leading service
Assist workforce management in managing the Customer Success Advocate (CSA) shift schedule for accurate planning and shift coverage
Read, analyze reporting, and make data-driven recommendations to management
Manage product and tech escalations via the triage ticketing system
Participate in new training and licensing programs to expand the team’s capabilities
Customer Operations Lead Jobs
By Diageo At Miami, FL, United States
Ideal Experiences / Qualifications / Capabilities
Ensure brilliant stakeholder management with customer service teams and own GT improvement agenda with CS teams in your region
Manage GT Inventory levels ensuring SLOB management in control
5+ years relevant supply chain experience
Experience of working with and leading diverse teams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable
Market Operations Team Lead
By Carvana At Springfield, VA, United States
3+ years of management experience
Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.
Access to opportunities to expand your skillset and share your knowledge with others across the organization
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
5+ years work experience in a customer facing team environment
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Care Team Lead
By Fubo At United States
Lead the team to provide world-class customer experience
3+ years of team leadership experience, preferably in a contact center industry
Experience in tech support for TV/streaming preferred
Above-average knowledge of tech-related elements and troubleshooting tech devices (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Strong written communications and presentation skills
Fubo provides a highly competitive compensation based on experience and market standards
Supervisor Team Lead Ii Operations
By Mary Kay Global At Lewisville, TX, United States
Must have a proven ability to demonstrate leadership skills in a team environment.
Must have excellent oral and written communication skills to interact with subordinates and other Manufacturing personnel.
Must have organization, problem-solving, and troubleshooting skills in order to analyze equipment problems and isolate root causes.
Ability to understand the business and makes sound business recommendations.
Must be flexible to change shifts and/or schedule due to changing business needs.
Team Lead, Customer Care (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Lead or assist with project initiatives, including providing requirements and testing.
Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
Associate's degree or equivalent experience.
Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
Communication, interpersonal and listening skills.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Operations Team Lead Jobs
By XLA At Farmers Branch, TX, United States
Coordinate with APM, Federal supervisor and Section Chief on all section activities and directions.
Clearly define expectations and advice on a formal/informal basis regarding performance and maintain personal effectiveness.
Performs the duties of a Personnel Security Assistant (PSA)
Coordinates with APM and Govt. stakeholders on all contract activities, direction and special requests.
Provide leadership, direction, development and employee supervision
Provides APM with daily distributions of personnel and workload.
Customer Strategy & Operations Lead
By FutureFit AI At New York, NY, United States
Relationship management - Proficiency: 5/5
Project management - Proficiency: 5/5
Structure: We are organized around the following key portfolios: Growth, Customer Success, Product, Engineering, Data, People & Culture, Finance & Operations
Customer success or sales experience
Industry: SaaS / AI - technology and data are at the core of what we build
Team: We are a team of 30-50 across US and Canada with main hubs in New York and Toronto
Creative Operations Team Lead
By TRC Staffing Services, Inc. At Atlanta, GA, United States
Knowledge of smartsheet OR excel preferred; must be highly detail and production oriented
Bachelor’s Degree and related experience preferred
Serve as the primary point of contact between internal and external stakeholders
Is responsible for ensuring work meets established objectives, project timelines, and budget parameters
Establish comprehensive project work plan resource needs and milestones
Monitor and report project progress as appropriate