It Support Service Desk Analyst Jobs in California

Order, Image, configure, deploy, and manage assets per departmental process

Bachelor’s degree or equivalent work experience

Experience resolving issues related to:

CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred

Comprehensive Medical, Dental and Vision benefits for employees and dependents

Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests

Bachelor’s degree preferred, or an equivalent combination of education and experience.

Demonstrate excellent verbal and written communication skills, as well as presentation

Strong knowledge of MacOS X and Intel-based Apple computers.

Minimum five (5) years providing computer support, of which two (2) years should include IT Helpdesk support responsibilities.

The salary for this position is $55,000 annually along with excellent employee benefits and perks such as a 35-hour work week.

Balance between work and home life responsibilities

Bachelor's in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)

2+ years' experience managing Level 1 Support Desk teams and ServiceNow ticketing systems

Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance

Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices

Complete benefits package, including medical, dental, vision, 401(k), and PTO

5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center

Experience with Service Desk ticket tracking and management software.

Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams).

Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.

Install application software based on corporate standards and end-user requirements.

2+ years of experience using computer hardware and software focused on Microsoft technologies.

1+ year of experience in a Customer Service role dealing directly with end-users.

Requires a Bachelor´s degree and at least 7 years related experience or equivalent combination of education and experience

Requires ability to operate in a high-pressure environment and be comfortable explaining complex technical issues to senior management and above

Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced

Requires strong communication skills and an ability to articulate complex architectures to non-technical audiences

Requires service delivery experience with large scale, enterprise IT systems

Requires excellent and proven problem solving and investigative analysis, root cause analysis skills

Experience with Service Desk Incident Management systems preferred.

Have solid time management skills. Ability to manage workload effectively and prioritize tasks based on urgency.

Notify management of emerging trends.

1-2 years related experience required; OR equivalent combination of education and experience.

Familiarity with the fundamental principles of ITIL or IT Service Management, such as incident and problem management.

Provide first level technical support for end users over the phone and by using remote desktop tools.