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It Support Technician Jobs

Company

Kids Above All
Address Chicago, IL, United States
Employment type FULL_TIME
Salary
Category Civic and Social Organizations
Expires 2023-08-17
Posted at 10 months ago
Job Description
Kids Above All is seeking an IT Support Technician to join our team at the Higgins office located in Chicago, IL near O'Hare. Some travel from different office locations may be required.


Job Summary: The IT Support Technician position will provide support, training and maintenance for a wide variety of IT solutions. Their duties include installing hardware and troubleshooting computer issues, as well as responding to IT questions from team members.


Essential Functions


  • Provide ongoing support to data entry staff
  • Track, review, and implement system specific software updates
  • Maintain end-user equipment inventory list
  • Other duties as assigned to fulfill the mission of the department and the agency
  • Ability to work in a fast-paced environment with shifting priorities and deadlines
  • Train and provide ongoing support to end-users who operate the CS-MIS systems
  • Provide upgrade coordination, and module installation as required by software suppliers
  • Exceptional customer service and excellent verbal and written communication skills


Q Ualifications


  • Experience in supporting and training end users of software applications.
  • Bachelor’s Degree in Computer Information Systems, or equivalent in education or related experience
  • Experience with existing systems


Familiarity With The Following Computer Systems


  • Windows Client Operations Systems Office 365; Windows Server Operating Systems; Exchange mail systems; VMWare ESXi and Microsoft HyperV; SQL Server; Microsoft Office; Zoom, iCloud
  • Work with Active Directory, Remote Desktop Services, Windows Server environments, Microsoft Exchange Server, and Office 365
  • Occasionally work at client sites providing IT network and desktop deployment, maintenance and troubleshooting.


Experience With The Following Systems Is a Plus


  • Zoom
  • Microsoft SharePoint (Company Intranet)


Why Kids Above All?


  • Competitive pay and benefits
  • Medical, dental, vision, 401k, voluntary short-term disability, voluntary AFLAC coverage and Agency paid life insurance (Kids Above All pays 80% of the cost for employee medical coverage)
  • Paid Vacation time and 14 paid agency holidays
  • Flexible schedules
  • Agency laptop and Cell phone provided


Kids Above All is committed to supporting military service members and veterans and their families through employment opportunities.