Software Support Technician Jobs in New Mexico , Employment

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a Software Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, providing customer service, and helping our customers get the most out of our products. If you have a passion for technology and helping people, this is the job for you!

Overview A Software Support Technician is responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. Detailed Job Description Software Support Technicians are responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. They may also be responsible for installing, configuring, and maintaining software applications. They must be able to diagnose and solve technical problems quickly and accurately. Job Skills Required

• Excellent customer service skills

• Strong problem-solving and troubleshooting skills

• Knowledge of software applications and operating systems

• Ability to communicate technical information to non-technical users

• Ability to work independently and as part of a team

• Ability to work under pressure and meet deadlines

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Previous experience in a customer service or technical support role

• Knowledge of software applications and operating systems

• Certification in software applications and operating systems

Job Knowledge

• Knowledge of software applications and operating systems

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

• Knowledge of computer hardware and peripherals

Job Experience

• Previous experience in a customer service or technical support role

• Previous experience in software installation and configuration

• Previous experience in troubleshooting and resolving software problems

Job Responsibilities

• Troubleshoot and resolve software problems

• Answer customer inquiries and provide technical advice and guidance

• Install, configure, and maintain software applications

• Diagnose and solve technical problems quickly and accurately

• Provide customer service and technical support

• Monitor software performance and make necessary adjustments