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Software Support Technician Jobs in Arkansas

Associate Software Support Specialist
By Tyler Technologies At United States
Proactively improve knowledge and develop analytical and technical skills.
Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
Bachelor's degree in related field or equivalent experience preferred.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Excellent written and verbal communication skills.
Communicate professionally, clearly, and appropriately with clients and coworkers.
Software Support Specialist Jobs
By E2G | The Equity Engineering Group, Inc. At United States
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Location: Houston, TX or Shaker Heights, OH or Remote opportunities within United States.
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Software Support Analyst Jobs
By Paradigm At United States
You will assist, as needed, with knowledge management including Education Sessions, QA, surveys, knowledge base article submission, and documentation.
You have a Bachelor’s Degree or Associates Degree in IT, Computer Science, Management Information Systems, Business Administration (or equivalent experience).
You provide critical thinking and requirement gathering skills, and proven problem-solving skills.
You will collaborate with Paradigm department managers, Sales and Services teams to re-calibrate priorities across all customers.
You have a minimum of 1+ years of experience working within the software industry or within a manufacturing / distribution business.
You have strong organizational skills; you are attentive to detail and have excellent follow-through.
Software Support Specialist Jobs
By Salient Management Company At United States
Associates or B.S. degree in information systems or computer programming and 3-5 years of prior experience.
Ensure internal and external clients receive initial assistance for operational issues and inquires.
Serve as client’s primary technical contact.
Deliver friendly and prompt responses to incoming technical questions and requests requiring troubleshooting.
Communicate to team members and clients in professional manner.
Ability to work in a team setting

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a Software Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, providing customer service, and helping our customers get the most out of our products. If you have a passion for technology and helping people, this is the job for you!

Overview A Software Support Technician is responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. Detailed Job Description Software Support Technicians are responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. They may also be responsible for installing, configuring, and maintaining software applications. They must be able to diagnose and solve technical problems quickly and accurately. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service or technical support role
• Knowledge of software applications and operating systems
• Certification in software applications and operating systems
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of computer hardware and peripherals
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in software installation and configuration
• Previous experience in troubleshooting and resolving software problems
Job Responsibilities
• Troubleshoot and resolve software problems
• Answer customer inquiries and provide technical advice and guidance
• Install, configure, and maintain software applications
• Diagnose and solve technical problems quickly and accurately
• Provide customer service and technical support
• Monitor software performance and make necessary adjustments