Software Support Specialist Jobs

Who is Recruiting from Scratch :

Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire. We work with companies funded by the best investors including Sequoia Capital, Lightspeed Ventures, Tiger Global Management, A16Z, Accel, DFJ, and more.

https://www.recruitingfromscratch.com/

Our Client

Our client is a leading fashion brand located in NYC.

What They Are Looking For

Job Title: Software Support Specialist (SQL Knowledge, Retail Experience)

Job Summary: They are seeking a highly motivated and experienced Software Specialist with a strong understanding of SQL and retail industry processes to join their dynamic team. The ideal candidate will provide exceptional technical support to our team members by resolving issues with our software systems and ensuring the highest level of customer satisfaction.

This is a full-time, in-office position.

Key Responsibilities:

• Serve as the primary point of contact for technical issues related to our software systems and retail industry processes.
• Respond to and resolve customer inquiries and concerns through phone, email, chat, or remote desktop support.
• Develop and maintain effective relationships with users and colleagues to ensure prompt and accurate issue resolution.
• Ensure that all support interactions are logged and tracked within our ticketing system.
• Actively participate in knowledge-sharing activities, such as training and documentation, to ensure continuous improvement of the support team’s capabilities.
• Collaborate with software vendors to resolve more complex issues.
• Identify opportunities for process improvement and recommend solutions to enhance the customer support experience.
• Analyze and troubleshoot reported software issues, determine root cause, and provide solutions or escalate issues to the development team as necessary.

Qualifications:

• Experience with customer service, including handling customer inquiries and concerns in a professional manner.
• Strong SQL skills with experience in SQL scripting, stored procedures, and data analysis.
• 3+ years of experience in software support, preferably in a retail environment.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to communicate technical concepts to both technical and non-technical stakeholders.
• Ability to work independently or as part of a team in a fast-paced environment.

If you meet the above qualifications and are interested in joining our team, please submit your resume. They offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

The annual salary for this position ranges from $60,000 - $85,000

https://www.recruitingfromscratch.com/