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Software Support Specialist Jobs
Company | Azalea Health |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-24 |
Posted at | 9 months ago |
In Summary...
- Maintain current, relevant knowledge of Azalea's software products and services
- Partner with product teams, departments, and functional units to resolve software application issues
- Interact with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communications
- Assist in testing and implementing software upgrades, as well as any associated communication with the Software Development department
- Maintain clear, concise documentation of all support matters
- Effectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issues
- Provide continuous software support solutions to Azalea Health customers in a timely manner
- Upsell current clients and occasionally conduct product demonstrations to potential clients
- Manage the help content and support ticketing system
- High School Diploma or equivalent required. Bachelor's degree in Business, Communications, Operations or related field preferred
- Excellent computer skills with strong proficiency in web-based and SaaS applications
- Flexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executives
- Strong customer service and client relations acumen
- Prior experience in Healthcare or Healthcare IT preferred
- Excellent verbal and written communication skills
- Demonstrating humility; partnership and collaboration is who we are and how we operate
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Tapping into your innovative side; conventional is not always correct
- Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
- Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
- Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
- Generous employer sponsored subsidy towards employee's medical insurance premiums
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