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Software Support Analyst Jobs

Software Support Technician Jobs
By A.C.Coy Company At Pittsburgh, PA, United States
Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.
Excellent customer service skills; and prior experience using a Customer Ticketing system.
Maintain working knowledge of products and/or services
1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred
Answer incoming customer and field engineer telephone calls in a courteous and professional manner
Assist customers, engineers, and end users with questions on product installation, usage, and implementation
Software Analyst Jobs
By Subscribe At New York City Metropolitan Area, United States
Excellent time management skills and ability to multitask.
1-2 years of software asset management experience specifically with SaaS applications.
Perform a variety of tasks in support of the overall team and especially in relation to asset management.
Excels at documenting and communicating updates to management, team, and end users.
Has strong Excel skills; ability to create vLookups and Pivot tables(BI tool knowledge preferred).
Notate any product-related issues and concerns from stakeholders so Contract Managers can provide feedback to Vendors to improve issues.
Software Support Analyst I - Business Office
By Jenzabar At , Cincinnati $47,000 - $55,000 a year
Desired Experience: Working knowledge of appropriate operating systems.
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Software Support Specialist Jobs
By Tyler Technologies At ,
Uses Tyler’s client management system to create, track, and/or update details on the specific of client issue(s).
Commits to expanding technological skills and knowledge of the Tyler products.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Contributes to company knowledge library and/or Tyler Community.
Bachelor's degree in related field or equivalent experience.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.
Software Support Specialist Jobs
By E2G | The Equity Engineering Group, Inc. At United States
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Location: Houston, TX or Shaker Heights, OH or Remote opportunities within United States.
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Software Support Representative Jobs
By Runway AI At , Remote $50,000 - $75,000 a year
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Software Support Analyst I - Business Office
By Jenzabar At United States
Desired Experience: Working knowledge of appropriate operating systems.
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Software Support Specialist Jobs
By Azalea Health At Atlanta, GA, United States
Manage the help content and support ticketing system
Maintain current, relevant knowledge of Azalea's software products and services
Prior experience in Healthcare or Healthcare IT preferred
Excellent verbal and written communication skills
Excellent computer skills with strong proficiency in web-based and SaaS applications
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Software Support Analyst Jobs
By Paradigm At United States
You will assist, as needed, with knowledge management including Education Sessions, QA, surveys, knowledge base article submission, and documentation.
You have a Bachelor’s Degree or Associates Degree in IT, Computer Science, Management Information Systems, Business Administration (or equivalent experience).
You provide critical thinking and requirement gathering skills, and proven problem-solving skills.
You will collaborate with Paradigm department managers, Sales and Services teams to re-calibrate priorities across all customers.
You have a minimum of 1+ years of experience working within the software industry or within a manufacturing / distribution business.
You have strong organizational skills; you are attentive to detail and have excellent follow-through.
Software Analyst Jobs
By Machine Learning Intelligence At United States
Engage with clients and present the platform
Collect information and follow up with prospects
Instruct prospects on how to subscribe to the company's services
Be familiar with online payment processing systems
Software Support Analyst I - Student Team
By Jenzabar At United States
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation; knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Working knowledge of appropriate operating systems.
Travel Software Support Analyst - Gds
By Serko Ltd. At Minneapolis, MN, United States
Providing basic technical support from a remote location either by telephone or email.
You will have experience working on a GDS - Sabre, Amadeus, Travelport etc.
Experience in using Jira is highly desirable.
Create a Connected, Frictionless Travel Experience
Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in Serko
Helping solve client problems by creating solutions to product/application client problems and queries.
Travel Software Support Analyst
By Serko Ltd. At Minneapolis, MN, United States
Providing basic technical support from a remote location either by telephone or email.
You will have experience working on a GDS - Sabre, Amadeus, Travelport etc.
Experience in using Jira is highly desirable.
Create a Connected, Frictionless Travel Experience
Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in Serko
Helping solve client problems by creating solutions to product/application client problems and queries.
Software Support Specialist Jobs
By SmartCOP At Florida, United States
Good time management and prioritization skills;
Experience troubleshooting in a technical support environment;
Basic computing and networking knowledge;
Excellent customer service skills and interpersonal skills;
Experience in a Windows environment;
Technical Skills that will help:
Software Support Associate - Appfolio
By RREAF Residential At Dallas-Fort Worth Metroplex, United States
Must have advanced knowledge of the AppFolio Property Management Software platform.
Properly manage and document all work performed. Keep documentation of standard processes up to date.
Previous Multi-Family housing or Commercial Real Estate experience
Must have strong active listening skills.
Exceptional analytical and problem-solving skills
Ability to work independently and manage priorities in a fast-moving environment.
Software Developer & Support Analyst
By University of Nebraska at Kearney At Lincoln, NE, United States
Demonstrated project management experience; preferred
Three years of information systems experience
Demonstrated information systems experience to include use of programming languages and systems common to the job domain; required
Experience with object oriented programming languages -preferred
Must have excellent written/verbal communications and interpersonal skills with proven ability to initiate and facilitate team oriented involvement and discussions; required
Must have strong organizational and problem-solving skills; required
Software Support Analyst Jobs
By Coursedog At , Remote $70,000 - $80,000 a year
Required Competencies (Knowledge, Skills And Experience)
Actively contribute to our Help/Knowledge Center by working with the User Education Team to improve knowledge and address knowledge gaps.
Administrative knowledge of Enterprise Systems.
General experience troubleshooting where data is synchronized across multiple systems.
Strong analytical and problem-solving skills.
Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
Software Support Specialist Jobs
By Stellar Professionals At Richmond, VA, United States
Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems
Experience in providing information technology technical support either in software or some other IT
Requires excellent written and verbal skills as well as IT savvy to assist customers
Demonstrated ability to ability to interpret complex information and provide informed analyses
Demonstrated ability to use Microsoft Office suite
Software Support Specialist Jobs
By amdocs At , San Francisco, Ca $90,000 - $100,000 a year
Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
5 years’ experience as a Software Support Engineer
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.

Are you looking for a job that combines your technical skills with your customer service expertise? We are looking for a Software Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and helping people, this could be the perfect job for you!

Overview Software Support Analysts provide technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. Detailed Job Description Software Support Analysts are responsible for providing technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. They also provide technical assistance to customers, diagnose and troubleshoot software issues, and provide solutions to customers. Additionally, they may provide training and support to customers on how to use software applications. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in software support or customer service
• Knowledge of software applications and operating systems
• Ability to troubleshoot and resolve software-related issues
• Excellent customer service skills
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in software support or customer service
• Previous experience in troubleshooting and resolving software-related issues
• Previous experience in providing technical assistance to customers
Job Responsibilities
• Troubleshoot and resolve software-related issues
• Answer customer inquiries and provide technical assistance
• Provide guidance on how to use software applications
• Train and support customers on how to use software applications
• Diagnose and troubleshoot software issues
• Provide solutions to customers