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Software Support Analyst Jobs in Pennsylvania

Software Support Technician Jobs
By A.C.Coy Company At Pittsburgh, PA, United States
Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.
Excellent customer service skills; and prior experience using a Customer Ticketing system.
Maintain working knowledge of products and/or services
1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred
Answer incoming customer and field engineer telephone calls in a courteous and professional manner
Assist customers, engineers, and end users with questions on product installation, usage, and implementation

Are you looking for a job that combines your technical skills with your customer service expertise? We are looking for a Software Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and helping people, this could be the perfect job for you!

Overview Software Support Analysts provide technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. Detailed Job Description Software Support Analysts are responsible for providing technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. They also provide technical assistance to customers, diagnose and troubleshoot software issues, and provide solutions to customers. Additionally, they may provide training and support to customers on how to use software applications. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in software support or customer service
• Knowledge of software applications and operating systems
• Ability to troubleshoot and resolve software-related issues
• Excellent customer service skills
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in software support or customer service
• Previous experience in troubleshooting and resolving software-related issues
• Previous experience in providing technical assistance to customers
Job Responsibilities
• Troubleshoot and resolve software-related issues
• Answer customer inquiries and provide technical assistance
• Provide guidance on how to use software applications
• Train and support customers on how to use software applications
• Diagnose and troubleshoot software issues
• Provide solutions to customers