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Software Support Analyst Jobs

Software Support Qa Analyst I
By Florida Peninsula Insurance At , Remote
Bachelor’s degree in Business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience
Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), MS SQL, Visio
Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
2 years’ prior experience in the homeowner’s insurance industry preferred.
Must have excellent verbal and written communication skills
Must have excellent presentation skills
Senior Software Support Analyst
By Devoted Health At , Remote $110,000 - $120,000 a year
Collaborating with stakeholders on the following teams: Corporate IT, Engineering, Product Management, and Workstreams
Incident management training and execution
Develop weekly roll-up detailing user experience, issue drivers, and other feedback to design teams
Strong digital documentation skills for incident response. This includes chronological storytelling, collaborating to fill in gaps, and creating presentable postmortem timelines.
5+ years of experience working within a Software as a Service environment
Experience in a customer facing role with both inbound ticket creation and outbound response
Software Support Specialist Jobs
By Salient Management Company At United States
Associates or B.S. degree in information systems or computer programming and 3-5 years of prior experience.
Ensure internal and external clients receive initial assistance for operational issues and inquires.
Serve as client’s primary technical contact.
Deliver friendly and prompt responses to incoming technical questions and requests requiring troubleshooting.
Communicate to team members and clients in professional manner.
Ability to work in a team setting
Radiology Software Support Analyst
By University Radiology At , East Brunswick, 08816, Nj
Outstanding communication and problem-solving skills
Experience with healthcare systems is a plus
Sign-on Bonus Now Being Offered to Eligible New Hires!
This position qualifies for shift differential pay
Respond to telephone, email and online requests
Document, track and monitor the problem using multiple applicable systems and tools
Software Support Analyst - Costco Logistics
By Costco Wholesale At , Chicago, Il $34 - $41 an hour
Reports any occurrences of Customer dissatisfaction to the appropriate Management Service resource.
Adheres to security management practices, as well as promotes established security standards.
Prepares and presents detailed functional and technical specifications that support functional requirements.
Experience working with small enhancement requests to resolve frequent issues.
Knowledge with a variety of Java-based Micro service applications to troubleshoot the issues.
Troubleshooting experience with application software suites.
Software Support Specialist Jobs
By Harris Computer Systems At , Remote $20 an hour
Good time management and prioritization skills;
Experience troubleshooting in a technical support environment;
Basic computing and networking knowledge;
Excellent customer service skills and interpersonal skills;
Experience in a Windows environment;
Technical Skills that will help:

Are you looking for a job that combines your technical skills with your customer service expertise? We are looking for a Software Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and helping people, this could be the perfect job for you!

Overview Software Support Analysts provide technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. Detailed Job Description Software Support Analysts are responsible for providing technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. They also provide technical assistance to customers, diagnose and troubleshoot software issues, and provide solutions to customers. Additionally, they may provide training and support to customers on how to use software applications. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in software support or customer service
• Knowledge of software applications and operating systems
• Ability to troubleshoot and resolve software-related issues
• Excellent customer service skills
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in software support or customer service
• Previous experience in troubleshooting and resolving software-related issues
• Previous experience in providing technical assistance to customers
Job Responsibilities
• Troubleshoot and resolve software-related issues
• Answer customer inquiries and provide technical assistance
• Provide guidance on how to use software applications
• Train and support customers on how to use software applications
• Diagnose and troubleshoot software issues
• Provide solutions to customers