Software Analyst Jobs

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Duties:

• Confirm proper contract and order data is in the SAM Tool and that the data entry and reporting of assigned products/services are reflected correctly.
• Research purchase history, contracts, and approval information to update SAM Tool data.
• Help guide end users through the SAM Tool as well as provide data/reports from the tool to end users as requested.
• Notate any product-related issues and concerns from stakeholders so Contract Managers can provide feedback to Vendors to improve issues.
• Analyze, review, and investigate inaccurate and/or missing information related to software assets, contracts, and financial data.
• Review software requests and other intake activities as assigned.
• Connect API integrations into the SAM Tool.
• Assist in completing software license audits.
• Work with internal customers and suppliers to resolve issues.
• Maintain and update specific data points in the SAM Tool.
• Review new vendors and their products as they go through the product request process to see if currently utilized products might fit those needs to minimize applications with functional redundancies.
• Perform a variety of tasks in support of the overall team and especially in relation to asset management.
• Collaborate with internal teams and assist in the data collection, recording, and maintenance of global software assets managed in the SAM Tool.

Skills:

• Organized, analytical, and methodical.
• Has strong Excel skills; ability to create vLookups and Pivot tables(BI tool knowledge preferred).
• Strong customer service skills and demonstrated ability to prioritize and pivot as needed.
• Excellent time management skills and ability to multitask.
• Ability to work in a collaborative, team-oriented environment or independently.
• Ability to work on projects and conduct research with little to no supervision.
• Excels at documenting and communicating updates to management, team, and end users.
• Ability to perform license audits and understand basic contract language.
• Has a strong understanding of how to maintain a database(Asset database preferred).
• Seasoned in working with technical and non-technical teams.

Education:

• Four-year degree in related fields of study, or equivalent work experience.
• 1-2 years of software asset management experience specifically with SaaS applications.