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Software Support Analyst Jobs in Ohio

Software Support Analyst I - Business Office
By Jenzabar At , Cincinnati $47,000 - $55,000 a year
Desired Experience: Working knowledge of appropriate operating systems.
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.

Are you looking for a job that combines your technical skills with your customer service expertise? We are looking for a Software Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and helping people, this could be the perfect job for you!

Overview Software Support Analysts provide technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. Detailed Job Description Software Support Analysts are responsible for providing technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. They also provide technical assistance to customers, diagnose and troubleshoot software issues, and provide solutions to customers. Additionally, they may provide training and support to customers on how to use software applications. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in software support or customer service
• Knowledge of software applications and operating systems
• Ability to troubleshoot and resolve software-related issues
• Excellent customer service skills
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in software support or customer service
• Previous experience in troubleshooting and resolving software-related issues
• Previous experience in providing technical assistance to customers
Job Responsibilities
• Troubleshoot and resolve software-related issues
• Answer customer inquiries and provide technical assistance
• Provide guidance on how to use software applications
• Train and support customers on how to use software applications
• Diagnose and troubleshoot software issues
• Provide solutions to customers