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Service Desk Technician Jobs in Iowa

Classified Service Desk Technician - Active Security Clearance Required
By Lawrence Livermore National Laboratory At , Livermore, 94550, Ca $36.50 - $45.32 an hour
Experience using the ServiceNow (or similar) ticket management tool as well as writing knowledge base articles in ServiceNow.
Associate’s degree in a Computer or Engineering related field or the equivalent combination of education, technical training and related experience.
Experience writing technical solutions and commercial knowledgebase articles.
Provide advanced technical analysis and troubleshooting skills, attention to detail, and consistent resolution of IT problems.
Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
Proficiency and experience with the Windows and or Linux Operating systems.
Service Desk Technician (Remote)
By University of South Florida At , Tampa, 33620, Fl $13.20 an hour
Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department
This position will need to perform the duties listed above remotely as needed.
Windows 7 through 11 and Mac OSX experience
1 year professional computing experience
Knowledge of principles and operation of computer systems and related peripheral equipment
Basic computing experience in a formal or informal job capacity
Student Service Desk Technician
By University of Maryland At , College Park, 20742, Md
Excellent communication and customer service skills
Knowledge of computer hardware and software applications
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer hardware and software applications.
Service Desk Technician Jobs
By Logicalis At , Remote
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
Effective troubleshooting and documentation skills
Strong technical and client interaction skills.
Service Desk Gxp Technician Ii
By SAGE Therapeutics At , Remote $60,486 - $83,169 a year
Experience, Education and Specialized Knowledge and Skills
Evaluate documented resolutions, analyze trends, and escalate appropriately to management to prevent recurring issues.
Assist in application rollouts according to change management best practices.
Manage site content, ensuring pages are organized, current, appear professional and provide workflow capabilities that support the organizational mission and goals.
Assist with training DEC Teams on how to create knowledge base articles.
Review, improve, and design knowledge content from our Service Desk support teams.
Service Desk Technician Jobs
By Leidos At , Camp Springs, 20746, Md $36,400 - $75,600 a year
Provide excellent phone support and oral and written communication skills.
Requires a high school diploma or equivalent and 2+ years of prior relevant experience.
Experienced working in a customer service or call center environment.
Experience working in a lab or professional environment.
After an initial acclimation period, you will be responsible for providing phone, email, and web support to users.
Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service