It Service Desk Technician Team Lead Jobs

Demonstrates advanced knowledge and skill by successfully completing assignments in a timely manner.

Serve as a management representative in the absence of the leadership.

A Bachelor’s Degree desired with 2+ years related experience and/or equivalent related experience/education in a medical related industry.

To succeed in this role, you should have the following skills and experience

Motivating, coaching, and developing the technical and customer service skills of the agent.

Take ownership of customer issues and manages relationships ensuring a high level of customer satisfaction.

Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma

Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix

Integrates with the Central Ops Manager for a seamless approach to the ops function.

Depth of experience in operations delivery

An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams

Good knowledge of B2B business environment.

Identify trends and communicate to management.

Minimum 1-3 years of experience in a Service Desk role

Review, document, troubleshoot and resolve technical issues. Escalate when necessary.

Provide coverage during assigned shifts to monitor issues coming into the Service Desk.

Respond to customer requests within expected Service Level Agreements.

Assist teammates with problem solving.

Position minimum requirements: 1-3 years (Jr) 3-5 years (Mid) (IT environment preferable).

Experience with Remedy Action Request System and Service Now applications.

Applicant must possess refined critical thinking skills, should be a self-starter, adaptive to a dynamic environment, dependable and reliable.

Prior experience in a government consulting services environment is preferred.

CompTIA Security+ certification or higher

Provide Service Desk customer interface support.

Asset management, tracking and organization.

Technical support of the company's hardware and software systems to ensure full functionality.

Coordinate with cross-functional teams to resolve complex problems/issues.

Maintain and develop improvements of internal processes for increased efficiency within the department and across the company.

All positions require occasional rotation of evening and weekend on call availability as business needs arise.

Solid troubleshooting, communication, documentation, and time management skills.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Excellent communication skills, both written and verbal.

Experience as a help desk technician or other customer service role.

Minimum 1-year experience in website application development.

Minimum 2-year experience in Information Technology.

Controls user’s computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:

Effective troubleshooting and documentation skills

Strong technical and client interaction skills.

Experience demonstrating good problem-solving and resolution skills necessary.

Experience operating or supporting Windows products is required.

Previous customer support experience highly desired.

Excellent verbal and written communication skills are required.

Service Desk Technician I Position Requirements

Service Desk Technician I Benefits

Provide excellent phone support and oral and written communication skills.

Requires a high school diploma or equivalent and 2+ years of prior relevant experience.

Experienced working in a customer service or call center environment.

Experience working in a lab or professional environment.

After an initial acclimation period, you will be responsible for providing phone, email, and web support to users.

Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.

Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements:

None Other Skills and Abilities

---- Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities

Controls user\'s computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

1 year experience in call center or service desk environment.

BBA or BS in Computer Science / Information Systems; other post-secondary education considered with relevant experience.

Knowledge configuring corporate email in Outlook 2010 and iPhone devices

Knowledge of hardware/Microsoft operating systems through current version including Office 365

Experience supporting MS Office Suite through current versions

Skilled providing support of personnel as it relates to the use of equipment and software

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Daily reporting of activities and project status to management

Provide on-site and remote support to end users

Associates Degree or equivalent work experience

Service Desk - Level 3 experience (3 years)

Network maintenance, troubleshooting, and administration

Escalation-point for all Service Desk Support Technicians

Mentor Level 1 staff regarding core technology skills required for CIO Tech’s managed customer networks

3 years of IT support experience within a MSP (Managed Services Environment) preferred

CompTIA A+, Network +, Security Plus, similar certification or experience preferred

Citrix XenApp remote desktop services

2 year (AS) degree in Computer Technology, similar degree or experience preferred

Hybrid work environment (three days in office, 2 days remote)

Experience in Service Management systems according to ITIL

Technical management of his team of service staff and their coordination (duty roster, duty planning, on-call service, etc.)

Bachelor's degree (or an equivalent combination of education and experience)

Development and testing of technical requirements

Analyse departmental needs, identify vulnerabilities and increase productivity, efficiency and accuracy to make business decisions

Responsible team leader for IT in the region, who acts as team leader and is responsible for all services provided