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Service Desk Support Specialist Jobs

Service Desk Specialist Grade 13
By Fulton County, GA At , , Ga $36,733 - $55,099 a year
Specific Knowledge, Skills, or Abilities:
Specific License or Certification Required:
Equipment, Machinery, Tools, and Materials Utilization:
Service Desk Support Level Ii
By TekSynap At Massachusetts, United States
Configure security management and encryption software on managed devices.
Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services.
Uncrate, accept/test, burn-in, configure and manage computers, laptops, mobile devices, printers and other new peripheral equipment upon receipt.
Developing and managing customer service performance requirements.
Configure and manage user accounts across systems.
Agile Development Methodology experience or similar methodology desired
I.t. Service Desk Specialist
By San Antonio Regional Hospital At , Upland, 91786, Ca $22.83 - $34.25 an hour

Overview: JOB SUMMARY Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using ...

Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.
Service Desk Specialist Jobs
By GCB Services At Maitland, FL, United States
Technology Requirements (I.E Programs, systems, etc) - Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.
Preferred background/prior work experience? - Previous Cell phone network experience is a plus.
Previous T-Mobile Network experience is desired.
Does this resource require US citizenship?YesIs driving a requirement for this assignment?No
• High school diploma or equivalent
• U.S. Citizenship (without dual citizenship)

Are you looking for a challenging and rewarding role in IT support? We are looking for a Service Desk Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries in a timely manner. If you have a passion for technology and customer service, this could be the perfect job for you!

A Service Desk Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

What is Service Desk Support Specialist Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and problem solve
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Service Desk Support Specialist Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other technical certifications
• Experience with customer service and technical support

What is Service Desk Support Specialist Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Service Desk Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Previous experience with computer systems, hardware, and software

What is Service Desk Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, configure, and