Engagement Specialist- Support Service

• Updating and/or assisting in development of program manuals, reports and case records;
• Performing other related duties as assigned.
• Negotiating with and/or advising internal and external contacts regarding the program;
• Composing a variety of correspondence to include letters, memos, and e-mails;
• Applying wealth enhancement strategies to include identification of employment barriers, training opportunities, career planning, referrals and supportive services, and periodic evaluation of planned goals and documenting participants' accomplishments;
• Conducting orientation, training presentations, eligibility screening, case management and evaluations for participants through objective assessments that measure competencies, needs, aptitudes and interests of program participants;
• Collecting and assembling a variety of information from within and outside the agency and analyzing the information to reach logical and legal conclusions;
• Interpreting, developing, evaluating, implementing, coordinating and monitoring general and specific program services, polices, and procedures to ensure compliance;

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge, or some combination of knowledge, of general and special human services, electronic databases and related software applications, partnership development, workforce development, employment and training, and/or youth development; intermediate to advanced level computer skills, and a thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat.

Demonstrated or some combination of skill in analyzing and aggregating data, developing and analyzing and interpreting manuals and operating procedures, assisting with special projects and programs and developing associated recommendations and reports, communicating with various internal and external departments effectively, communicating results of analyses and recommendations professionally and effectively with senior management and peers, conducting basic analyses, and providing high level customer with effective written and verbal communication skills.

Demonstrated ability or some combination to multi-task, organize, plan, and prioritize work and manage multiple projects and tasks effectively.

MINIMUM TRAINING AND EXPERIENCE:

• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
• Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis;
• Bachelor's degree in business/public administration or field related to assignment;

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:

• A minimum of five (5) years of experience working in human services and/or with low-income populations preferred;
• Three (3) years of professional experience in area related to assignment, such as assisting with program administration, case management and resource gathering;
• Bilingual abilities are preferred, but not required.
• Bachelor's degree in Business, Human Services, Finance or related discipline or equivalent work experience;

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly work with one's fingers, talk, hear, see, and use repetitive motions; frequently walk; and occasionally stoop, crouch, crawl, reach, stand, push, pull, lift, grasp, and feel. In terms of the physical strength to perform the essential duties, this classification is sedentary (exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects) but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.