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Service Desk Support Specialist Jobs in Iowa

Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.

Are you looking for a challenging and rewarding role in IT support? We are looking for a Service Desk Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries in a timely manner. If you have a passion for technology and customer service, this could be the perfect job for you!

A Service Desk Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

What is Service Desk Support Specialist Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and problem solve
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Service Desk Support Specialist Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other technical certifications
• Experience with customer service and technical support

What is Service Desk Support Specialist Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Service Desk Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Previous experience with computer systems, hardware, and software

What is Service Desk Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, configure, and