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Service Desk Support Specialist Jobs in Pennsylvania

Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Support Specialist Jobs
By Evolution At Philadelphia, PA, United States
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
Strong written and verbal communication skills
An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Strong leadership skills followed by a professional and open-minded personality at all times
A keen skill for multi-tasking along with excellent problem-solving skills
Ensuring that all tables are operational without interruptions
Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.

Are you looking for a challenging and rewarding role in IT support? We are looking for a Service Desk Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries in a timely manner. If you have a passion for technology and customer service, this could be the perfect job for you!

A Service Desk Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

What is Service Desk Support Specialist Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and problem solve
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Service Desk Support Specialist Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other technical certifications
• Experience with customer service and technical support

What is Service Desk Support Specialist Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Service Desk Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Previous experience with computer systems, hardware, and software

What is Service Desk Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, configure, and