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IT Service Desk Manager Jobs

It Service Desk Jobs
By VYZE INC At Miami, FL, United States
Office Status:Hybrid (3 onsite, 2 remote)
•2+ years' experience in a help desk functionality
•Understanding of technology / standards used in area of responsibility with minimal supervision•Strong communication and documentation skills
This role will have training initially 10a-7pET to start, and will include some evening and weekend shifts.
•Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Perform issue handling, identification and resolution with all levels of customers.
Service Desk Manager Jobs
By Calibre Talent Group At New Haven, CT, United States
·Must have strong leadership, organizational, time management and prioritization skills.
·Demonstrated progressive experience in the management of a technical support team.
·Solid relationship management and performance management skills.
·Prepare budget proposals and operational expenditure forecasts to sr. management.
·Must have exceptional customer service skills. Proven experience improving the customer experience with IT Services.
·Must be skilled in forecasting and adjusting to resource demands requirements.
It Service Desk Analyst (Contract)
By LevelUP At Greater St. Louis, United States
Provide support and facilitate remote access to user population (laptop support).
3+ years experience providing IT Support to end-users in a professional environment
Previous experience working in banking or financial services sector will be an advantage
Good communication and interpersonal skills
Establish and maintain the security of our Windows environment, adhere to Rabobank policies, procedures and industry best practices.
Day-to Day support of all Windows based products for Desktops and Laptops.
It Service Desk Engineer
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
Service Desk Manager Jobs
By Veridian Tech Solutions, Inc. At Hilton Head Island, South Carolina Area, United States
•Experience on Vendor service management
•Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
Title: Service Desk Manager L3
•Minimum 5 Years of Experience in IT Operations and Leadership Role
•Total of 10+ IT experience
•Good understanding of support processes and ability to manage and develop a team
Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Service Desk Manager Jobs
By Aditi Consulting At Menlo Park, CA, United States
IT Service Management (ITSM) Tools:
Service Desk Manager/ IT Helpdesk Manager
Duration: 12+ months Contract with potential extension
Sr. Service Desk Manager
By PACSUN At Orange County, CA, United States
 Project management experience preferred
 Working knowledge of enterprise policies and procedures with a minimum of 3 years hands-on experience
 Strong troubleshooting, interpersonal, verbal and written communication skills
 Appropriate temperament and knowledge to assist with on-call user support
 Prior experience with ServiceNow
 Experience managing multiple vendors to accomplish project objectives a plus.
It Service Desk Engineer
By LBC Tank Terminals At Houston, TX, United States

Position Purpose You will be responsible for delivering exceptional technical support to our end-users, ensuring prompt and efficient resolution of their IT issues. As the first point of contact for ...

Service Desk Manager Jobs
By RMON Networks, Inc. At Hampstead, NH, United States
HDI Desktop Support Manager or HDI Service Manager Certification or previous MSP management experience (a plus).
Working knowledge of PSA, RMM and Knowledge Management applications for managing client environments.
Ensure team utilization rates meet expectations and provide management focus as needed.
Ability to deal effectively with conflict management scenarios resulting in a positive outcome.
Microsoft Certifications or equivalent experience in M365 and Azure environments.
Identify process improvement opportunities, work with manager for support, implement changes, and report on key metrics for success of improvement.
It Service Desk Manager
By Verra Mobility At Mesa, AZ, United States
Demonstrated progressive experience in the management of a technical support team.
2 - 3 Years of project management experience leading and delivering enterprise level projects
Must be able to manage customer expectations, front line staff to VIP level.
Manage and refine a service catalog to support the services provided by the IT operations organization
Manage and refine existing service level agreements (SLAs) to establish problem resolution expectations and timeframes.
Prepare budget proposals and manage annual operation budget for Service Desk functions
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
Manager, Global Service Desk
By Avid At Burlington, MA, United States
Excellent leadership and people management skills.
Oversee asset management and inventory.
Vendor management, including procurement, security reviews, and renewals.
Effectively manage, develop, and train the service desk team.
Manage escalation and resolution of service requests, problems, and incidents within ServiceNow.
Manage end-user hardware ordering and troubleshooting (Desktops, laptops, etc.)
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Desk Lead
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience providing remote support via phone and chat (Preferred, not required)
Provide front line technical support to employees via calls, chat, email, and remote support.
Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
Service Desk Manager Jobs
By City of Orlando Careers At Orlando, FL, United States

Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do ...

It Service Desk Manager
By Business Wire At United States
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience
5+ years of experience providing IT support
Microsoft/Azure AD and group policy experience
Experience creating standard operating procedures
It Service Manager Jobs
By Latitude Inc At Cecil County, MD, United States
Design, implement, and maintain IT service management processes and procedures based on ITIL best practices.
Ensure the availability, reliability, and performance of IT services through effective incident, problem, change, and configuration management.
Stay updated with the latest industry trends, technologies, and frameworks relevant to IT service management.
Contribute to the continuous improvement of IT service management processes and tools.
Develop and maintain documentation, including service catalogs, knowledge articles, and standard operating procedures (SOPs).
Collaborate with IT teams to ensure smooth service transitions, including testing, deployment, and knowledge transfer.
Service Desk Manager Jobs
By DynTek At United States
Coordinating changes with incident and problem management processes
Addressing Service Desk against SLA requirements
Excellent written and verbal communications skills
10 years of technical experience in Microsoft and or Cisco technologies
Excellent troubleshooting and problem resolution skills
Promoting a service-oriented culture within the Service Desk
Service Desk Manager Jobs
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Are you looking for an exciting and rewarding career in IT Service Desk Management? We are looking for an experienced and motivated individual to join our team as an IT Service Desk Manager. You will be responsible for managing the day-to-day operations of our IT Service Desk, ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and cost efficiency. If you are looking for an opportunity to make a real difference in the IT industry, this is the job for you!

IT Service Desk Manager Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT service management processes and tools
• Ability to manage and prioritize multiple tasks
• Knowledge of IT infrastructure and systems
• Ability to work independently and as part of a team
• Knowledge of IT security best practices
• Ability to work in a fast-paced environment

What is IT Service Desk Manager Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least 5 years of experience in IT service desk management
• ITIL certification or equivalent experience
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and network administration

What is IT Service Desk Manager Job Knowledge?

• Knowledge of IT service management processes and tools
• Knowledge of IT infrastructure and systems
• Knowledge of IT security best practices
• Knowledge of scripting and automation
• Knowledge of system and network administration

What is IT Service Desk Manager Job Experience?

• At least 5 years of experience in IT service desk management
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and