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It Service Desk Coordinator Jobs in Tennessee

It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)

Are you looking for an exciting opportunity to join a fast-paced IT Service Desk team? We are looking for a Service Desk Coordinator to join our team and provide exceptional customer service to our clients. As the Service Desk Coordinator, you will be responsible for managing the day-to-day operations of the IT Service Desk, including responding to customer inquiries, troubleshooting technical issues, and providing technical support. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked.

Detailed Job Description:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Coordinator will also be responsible for providing training and support to end users and customers on the use of IT systems and services.

What is It Service Desk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills

What is It Service Desk Coordinator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service desk or customer service
• Knowledge of IT service desk software
• Knowledge of IT systems and services
• Ability to work independently and as part of a team

What is It Service Desk Coordinator Job Knowledge?

• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is It Service Desk Coordinator Job Experience?

• At least two years of experience in IT service desk or customer service
• Experience in providing technical support to end users and customers
• Experience in training and supporting end users and customers on the use of IT systems and services

What is It Service Desk Coordinator Job Responsibilities?

• Respond to customer inquiries and provide technical advice and guidance
• Troubleshoot hardware and software issues
• Maintain the IT service desk database and ensure that all customer inquiries are logged and tracked
• Provide training and support to end users and customers on the use of IT systems and services
• Monitor and maintain the IT service desk system
• Monitor and maintain the IT service desk database
• Monitor and maintain the IT service desk system performance