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Senior Service Desk Specialist Jobs in Iowa

Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction