Register
Recruit Create CV

Senior Customer Support Manager Jobs in Arizona

Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Senior Operations Manager, Customer Support
By Cruise At Scottsdale, AZ, United States
Pre-tax Commuter Benefit Plan for non-remote employees
5+ years of experience leading a customer-facing team at a start-up or rapid growth company
Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency
Previous experience in high-tech or transportation industry
Our benefits are here to support the whole you:
Healthy meals and snacks provided for non-remote employees

Are you an experienced customer support manager looking for a new challenge? We are looking for a Senior Customer Support Manager to join our team and help us provide exceptional customer service. You will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

What is Senior Customer Support Manager Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service software, databases, and tools
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations

What is Senior Customer Support Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Knowledge of customer service best practices

What is Senior Customer Support Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations

What is Senior Customer Support Manager Experience?

• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Experience in managing customer service teams

What is Senior Customer Support Manager Responsibilities?

• Develop and implement customer service policies and procedures
• Monitor customer service