Project Manager Customer Onboarding

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary
Concurrently manage defined end to end projects for multiple customers that impact all areas of the organization. Primary function is to ensure that projects are completed on time and to scope of work required. In addition, the Project Manager also provides detailed reporting to customers and internal departments and provides status updates/presents to clients on a daily basis. Must be a leader within the organization and set the tone within the department to ensure a professional workplace.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Other minor duties may be assigned.

• Interact with clients, sales and other departments to understand client scope of project and requirements, and ensure all departments are aligned with approach.
• Work cross-functionally with other departments including Vendor relations, WM Market Areas and WMCS to ensure services are procured, implemented, executed, and invoiced accurately to clients.
• Lead meetings with employees, sales and external customer/vendors to track projects progress against critical path dates and dependencies.
• Communicate standard processes to internal and external clients and assist Sales in the management of client expectations.
• Manage internal processes and teams to ensure projects are initiated and completed in a timely manner and communicate any risks.
• Manage defined projects for permanent services from customer order through billing including new customer implementations, contract renewals, existing customer projects and de-implementations.
• Create and execute project plans and reporting for all projects. Provide any reporting needed to management, sales and clients.
• Analyze data to create vendor bid documents for procurement of services to fulfill contractual obligations by Vendor Relations department and ensure proper margins are met.
• Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress. Also provides assessment and recommendations to sales, clients and management through project progression including identifying any areas of risk.
• Work independently to meet timelines and deliverables.
• Provide issue mitigation and resolve escalations.
• Assists with special projects within Launch department or as part of cross-functional teams as required or assigned.
• Present project deliverables to clients and explain those results.
• Deliver on time and to scope results to internal/external clients.

III. Supervisory Responsibilities

• This job has no direct supervisory duties, but will need to lead and influence other teams not reporting to the Project Manager in order to ensure deliverable timelines and requirements are met.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Experience: Three (3) years of relevant experience in a project management role (in addition to education requirement).
• Education: Bachelor's Degree (accredited) in Project Management, Sustainability Accounting, Environmental Science, or a related field; or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

B. Certificates, Licenses, Registrations or Other Requirements

• PMP Certification, IT Project+, CAPM, Six Sigma Green or Black Belt a plus

C. Other Knowledge, Skills or Abilities Required

• Identifies and resolves problems in a timely manner
• High customer focus
• Organizational skills to manage multiple projects with varied timelines
• Microsoft Excel - Advanced level – Pivot Tables, Formula’s (CountIf, CountA, SumIf, Vlookup, if then statements, Concatenate, Trim, Round, etc.), Short cut keys expected; Graphs; Slicers, etc.
• An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to new and existing customers
• Adapts to frequent changes in the work environment
• Works both independently and with a team to meet site goals
• Manages difficult or emotional customer situations
• Prioritizes and plans work activities
• Proficient in MS Office (Word, Outlook and Excel)
• Excellent verbal, written and analytical skills

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rare;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare;
• Required to exert physical effort in handling objects less than 30 pounds occasionally;
• Normal setting for this job is: office setting.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.