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Related keywords
- Customer Onboarding Manager
- Customer Onboarding Coordinator
- Customer Onboarding Representative
- Customer Onboarding Conultant
- Customer Onboarding Rep
- Customer Enablement Manager – Onboarding
- Senior Customer Onboarding Manager
- Customer Onboarding Project Manager
- Enterprise Customer Onboarding Manager
- Project Manager Customer Onboarding
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Customer Onboarding Manager Jobs
Company | ZoomInfo |
Address | Vancouver, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Services,Software Development |
Expires | 2023-09-27 |
Posted at | 8 months ago |
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
- Work directly with customers to set appropriate expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates during the onboarding phase of the customer lifecycle.
- Build implementation strategies to ensure customers in all customer segments are onboarded within the defined SLAs. Coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.
- Manage the comprehensive onboarding for all ZoomInfo customers (including new business, renewals, and upsells) to ensure customers receive a highly organized program with detailed goals, timelines, and processes. Serve as primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.
- Serve as the primary owner of Customer Journey tasks in Salesforce. Document all steps and touchpoints as appropriate.
- Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.
- Collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.
- Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the Customer Success Manager, Learning & Development Manager, and Integrations and/or Solutions Engineer while being an advocate for the customer.
- Ensure appropriate handoff of new accounts to the Customer Success Manager and/or the Account Manager. Build out a standardized information flow/transition document to prepare the CSM and AM for success, including documenting wins and challenges the customer faced during the onboarding process.
- Provide best practices and mentorship to customers on how best to implement ZoomInfo’s suite of products and solutions. Provide thought leadership with regards to overcoming challenges the customer is facing.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
- Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
- Highly collaborative, organized, and execution-oriented with strong presentation skills.
- Familiar with Salesforce CRM.
- 2+ years of customer success and/or project management, ideally in a SaaS environment.
- Project management skills with an emphasis on attention to detail, timelines, and quality of work.
- Problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
- Superior relationship and communication skills (both verbal and written).
- Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
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