Technical Support Team Lead

Description

monday.com is looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve. You’ll be leading our amazing North America Technical Support team!

Please note that this is a hybrid position of 3 days/week in our Denver office

About The Role

• Driving exceptional teamwork and collaboration while keeping everyone aligned on our mission
• Communicate transparently with leadership on business issues and potential solutions
• Optimize measurement and analysis of reports to ensure KPIs are being hit
• Take full ownership over their team and work. Impacting team member performance, growth, learning and development through coaching and mentorship
• Lead, coach, motivate and support team members to achieve success and develop
• Effectively measure performance, make decisions and optimize our impact utilizing different data points and sources
• Cultivate an energized and positive culture for our team, focused on collaboration, team building, inclusivity and fun!
• Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
• Communicate clearly and effectively, aligning team members around our strategy, collective and personal goals and KPIs
• Be guided by our customers’ experience as well as the department and company’s broader interests in every day-to-day task, interaction and project
• Hire and onboard new employees
• Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and processes optimization

Requirements

• Excellent team player with strong leadership skills
• Exceptional communication skills and ability to work across groups and geographies.
• Passion for customer success, empowering others, and delivering value to customers
• Experience with client facing organizations. Should be familiar with customer success and customer support
• 2+ years of experience in managing a technical team
• Must be detail oriented and have strong technical skills
• Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
• Member of a global team and proven experience in cross cultural environments

For Colorado-based hires only: Compensation Range: $80,000-120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

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