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Remote Technical Support Representative Jobs in Florida

Technical Support Representative Jobs
By Focus Services At Jacksonville, FL, United States
1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone
Demonstrates the ability to manipulate multiple tools effectively and efficiently (e.g., Knowledge base, various tools that assist with issue diagnosis/resolution)
Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
Strong typing and oral communication skills
Ability to drive customer issue(s) to resolution during the initial customer interaction.
Demonstrate awareness of company policies and procedures, utilizes sound judgment, and remains within scope of support.
Technical Support Operations Project Manager - Remote
By Stryker At , Fort Lauderdale, Fl $95,100 - $204,000 a year
Excellent analytical and project management skills
Providing project management support and governance to all strategic Technical Support initiatives.
Provide project/program management support to the Vocera Technical Support organization
Engage with project stakeholders to develop and manage project plans, outlining task milestones, dependencies, resources, due dates, etc.
BS or equivalent and 6+ years of work experience required
Experience managing large multi-discipline projects for clients
Technical Support Representative I
By Miva, Inc. At Tampa, FL, United States
1+ years of technical support experience
Strong communication skills and ability to articulate both verbally and in writing
Strong analytical and problem-solving capabilities
A Bachelor's degree or commensurate experience
Remote company - work from anywhere!
Provide phone support for inquiries relating to our eCommerce software and hosting platform
Technical Support Specialist (Remote)
By Hologic At , Marlborough, Ma $61,300 - $95,800 a year
Strong knowledge of support tools such as CRM, knowledge management and ACD systems
Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)
Escalate appropriate service issues and concerns to management as necessary
Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
Perform troubleshooting and diagnose technical problems using remote diagnostic tools
Set expectations and manage reported issues through to their completion

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved