Remote Technical Support Representative Jobs in Georgia , Employment

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required

• Excellent customer service skills

• Strong problem-solving and troubleshooting skills

• Good communication skills

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or technical support

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Ability to work independently and as part of a team

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

• Knowledge of customer service software

Job Experience

• Previous experience in customer service or technical support

• Experience with customer service software

Job Responsibilities

• Respond to customer inquiries via phone, email, or other remote communication channels

• Troubleshoot customer issues and provide technical advice

• Identify and resolve customer complaints in a timely manner

• Provide detailed instructions on how to use products and services

• Update customer records in customer service software

• Follow up with customers to ensure their issues have been resolved

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