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Remote Technical Support Representative Jobs in Colorado

Technical Support Representative Iii, Respiratory & Monitoring Solutions - Boulder, Co
By Medtronic At Boulder, CO, United States
Possesses basic understanding and knowledge of products supported and service lines.
Reviews daily routine reports for accuracy of data entry.
Properly documents product complaints, service requests and inquiries generated by customers.
Issues Return Goods Authorizations to return reported product for service and/or exchanges.
Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.
Sales Support Representative - Remote
By Ferguson Enterprises, LLC At , Denver, 80202, Co
Ability to effectively use customer relationship management (CRM) system and phone system.
Prior sales and/or customer service experience is preferred.
Exhibit strong skills for sales, including the ability to upsell.
Ability to quickly learn product knowledge and processes.
Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Technical Support Engineer (Remote Friendly)
By Imagine Communications At , Denver, 80202, Co
Prior experience with case management systems (Salesforce preferred) and bug ticketing and tracking systems (JIRA preferred).
Experience creating knowledge articles that include resolution details and steps for internal and external use.
Knowledge of and experience with Linux, SQL and Oracle systems
Broadcast and/or cable industry experience and knowledge
Use internal knowledge base to assist with troubleshooting and modify existing articles or write new knowledge articles as required.
3 – 5 years of experience in a client-facing technical role providing client-facing technical/engineering support in a software or cloud environment.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved