Remote Technical Support Agent Jobs in Colorado

Prior experience with case management systems (Salesforce preferred) and bug ticketing and tracking systems (JIRA preferred).

Experience creating knowledge articles that include resolution details and steps for internal and external use.

Knowledge of and experience with Linux, SQL and Oracle systems

Broadcast and/or cable industry experience and knowledge

Use internal knowledge base to assist with troubleshooting and modify existing articles or write new knowledge articles as required.

3 – 5 years of experience in a client-facing technical role providing client-facing technical/engineering support in a software or cloud environment.