Remote Technical Support Agent Jobs in California

Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Create process or troubleshooting documentation in the support knowledge base.

Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.

Outstanding analytical and organizational abilities.

Experience supporting Kernel level security solutions

Determines eligibility by comparing client information to requirements.

Utilize active listening and empathy skills.

1-2 years of experience in a customer service/support role is required.

1-2 years of computer application-based technical support experience or IT experience is preferred.

Previous call center experience is required.

Excellent verbal and written communication skills are required with an emphasis on phone etiquette.