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REMOTE Service Desk Technician Jobs in Georgia

Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations
Junior Service Desk Technician
By EPAM Systems At , , Ga
Detect potential trends and liaise with problem management where applicable
Detecting potential trends and liaising with problem management where applicable
Knowledge Base updates as required
Knowledge of e-mail correspondence and phone etiquette
Knowledge sharing within the community of the industry’s top professionals worldwide
Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
Service Desk Agent - Remote
By Unisys At , , Ga
Learn more about Unisys and our key solution offerings:
What success looks like in this role:
You will be successful in this role if you have:

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system