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REMOTE Service Desk Technician Jobs in Florida

Service Desk Coordinator Remote
By Health Care District of Palm Beach County At , West Palm Beach, 33401
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Service Desk Coordinator (Remote)
By Health Care District of Palm Beach County At , West Palm Beach, 33401, Fl
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system