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Remote Helpdesk Jobs

Helpdesk Specialist Jobs
By Interactive Resources - iR At Tampa, FL, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
Helpdesk Analyst – 100% Remote In Texas
By Texas Health and Human Services At Austin, TX, United States

Job Description Under the supervision of the IT Applications Director, works to deliver technical application analysis, support, problem resolution, testing and training. Work involves ...

Helpdesk Specialist Jobs
By Morph Enterprise At Washington, DC, United States
Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Compliance Helpdesk Support Specialist (Boston Hq/Remote)
By WinnCompanies At Boston, MA, United States
Experience with property management software.
Experience with RealPage property management software.
To learn more, visit winnbenefits.com
Bachelor's degree or equivalent work experience.
3-5 years of relevant work experience.
Effective written and oral communication skills.
Helpdesk Specialist Jobs
By Electrosoft Services Inc At , , Md
1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
Handle/manage computer equipment moves from workstation cube/office to another.
Submit biweekly reports to OCS manager.
Perform on-site on a regular basis.
Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
Mid-Level Helpdesk Support : Remote
By Dice At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.
Finance Representative, Helpdesk Jobs
By TikTok At , Los Angeles, Ca $65,000 - $76,000 a year
Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices.
Experience in a customer service/helpdesk environment;
Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations;
Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters;
Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
Provider Network Helpdesk Specialist (Full-Time Remote, North Carolina Based)
By Alliance Health At , Morrisville, 27560, Nc $17.32 - $29.82 an hour
Knowledge of and experience with records, reports and file maintenance
Paid time off including vacation, sick leave, holiday, management leave
Respond to question regarding claims and UM requirements
Knowledge of computerized record-keeping techniques
Skilled at organizing work to meet schedules and timelines
Flexible work schedules including hybrid/remote options
Helpdesk Manager Jobs
By Apogee Consulting Group At , Cary, Nc $85,000 - $100,000 a year
Remote access tools such as Zoho Assist and TeamViewer
Helpdesk software such as ManageEngine ServiceDesk and Freshservice
Operating systems such as Windows, iOS, and Android
Productivity software such as Microsoft Office
Email clients and servers such as Microsoft Exchange
Antivirus and malware protection software
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Tier 1 Helpdesk- Technical Support (Voice/ Chat/ Email) – Modern Workplace Helpdesk – Remote
By DXC Technology At , , Ky $36,500 - $54,700 a year
Time management and organization skills to balance and prioritize work
Logs and tracks inquiries using an Incident/ Request and/ or problem management database and maintains history records and related problem documentation.
Resolves problems by following basic scripts and knowledgebase.
This is a remote role.
1 or more years of technical or customer support experience
High school diploma or General Educational Development Test (G.E.D.)
Helpdesk Technician I (Remote)
By Stefanini, Inc At , Remote
Listed salary ranged may vary based on qualifications, experience, and local market.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Lead Helpdesk Analyst Jobs
By United States Fund for UNICEF At , New York, Ny $70,400 - $87,800 a year
Desired Knowledge, Skills, and Abilities:
· · Basic Project Management skills
· · Keep teammates and management informed of trends, significant problems, and unexpected delays
· · Hardware and Software Inventory management
Key Responsibilities/Outcomes (include but are not limited to):
· Work with Network Operations Manager on LAN/WAN/Wifi support
Remote It Helpdesk Support Specialist
By Reynolds and Reynolds At , Portland, 97201, Or
Knowledge and experience with Windows Active Directory domains
High School Degree or General Education Degree (GED) required
*Remote position - must live in Pacific Time Zone*
Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
At least 2-3 years in an IT Helpdesk/Desktop Support role
Coordinator I, Helpdesk & Subject Calls
By Advarra At United States
Additional duties as assigned by department management as required by the needs of the company
Associate degree, or equivalent combination of education and experience
Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines
1-3 years of customer service experience via phone and e-mail, business to business preferred
1+ years of administrative support experience (preferably in a regulated service industry)
Ability to focus and devote attention to tasks and responsibilities
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.
Helpdesk Technician Ii (Remote)
By Stefanini, Inc At , Remote $18 - $21 an hour
Listed salary ranges may vary based on qualifications, experience, and local market.
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Overall knowledge of desktop productivity products
Attendance and schedule adherence are requirements of this position
Provide professional end-user support via telephone, email or web submits
Helpdesk Specialist I Jobs
By Choctaw Nation At , Durant, Ok $17.98 an hour
Required Education, Skills and Experience:
Education/Certification or relative work experience
High School Diploma or equivalent certifications related to IT fields
Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers
Basic Knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019
Excellent attitude, phone etiquette, written, and verbal communication, and people skills.
Remote It Helpdesk Support Specialist
By Reynolds and Reynolds At , Las Vegas, 89101, Nv
Knowledge and experience with Windows Active Directory domains
High School Degree or General Education Degree (GED) required
*Remote position - must live in Pacific Time Zone*
Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
At least 2-3 years in an IT Helpdesk/Desktop Support role