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Helpdesk Technician I (Remote)

Company

Stefanini, Inc
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description
Listed salary ranged may vary based on qualifications, experience, and local market.
  • Respond to end-user problems based on standard procedures.
  • Provide technical end-user support via telephone, email, or web chat.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
  • Provide restorative or maintenance actions to resolve end-user problems.



  • Fresh graduates are encouraged to apply.
  • Familiarity with ticketing system, a strong advantage.
  • Able and willing to take several calls a day when necessary.
  • Excellent customer service skills.
  • Must be willing to work in different shifts.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Excellent in oral and written English communication.
  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Must consistently meet or exceed required performance criteria.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.