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Remote Customer Care Support Team Jobs in Alabama

Customer And Data Support - Remote
By MillenniumSoft Inc At Birmingham, AL, United States
This position will support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform.
Position : Customer and Data Support - Complaint Management
Typically is a college/university graduate or has equivalent experience.
The ideal candidate will have some support experience with other Software as a Service solutions.
This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.
Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.

Are you looking for a job that allows you to work from the comfort of your own home? Join our Remote Customer Care Support Team and help provide exceptional customer service to our customers! With flexible hours and competitive pay, this is the perfect opportunity to make a difference while working from the comfort of your own home.

Overview Remote Customer Care Support Team is responsible for providing customer service and technical support to customers via phone, email, and chat. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. Detailed Job Description Remote Customer Care Support Team is responsible for providing customer service and technical support to customers via phone, email, and chat. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. They must be able to quickly and accurately assess customer needs and provide appropriate solutions. They must also be able to effectively communicate with customers and maintain a positive customer service experience. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer problems
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards
Job Experience
• Previous customer service experience
• Previous remote customer service experience
Job Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues
• Provide solutions to customer problems
• Maintain a positive customer service experience
• Follow customer service policies and procedures
• Follow customer service standards