Care Team Support Associate

Our Mission:
CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.
Your Impact On Our Mission:
Our Care Team Support Associate will be an energetic, empathetic, and compassionate addition to our team. You’ll work closely with members of our operations team as well as our software development team to improve outcomes, provide internal support, and play a role in product design and feature implementation. You’ll help support our network of clinicians and phone enroller's as they provide preventive health coaching to patients nationwide.
Your day to day is…

• Helping with other business tasks as needed from CircleLink (e.g: training, performance management, etc.)
• Addressing questions and concerns from our community of remote nurses and care ambassadors nationwide
• Working cross-functionally to help provide input on software changes and improvement
• Assisting in maximizing patient satisfaction
• Managing our knowledge-base software to provide continual self-service support

Requirements
Required Skills and Abilities:

• Active listening skills
• Professional but compassionate communication style while calling, messaging, and emailing with our clinical and non-clinical team
• Empathy for both patients and clinicians
• Passion for improving healthcare
• Skilled with technology and eager to learn new things
• Fluent/Native English is a must (fluent in Spanish is a bonus)
• Values action over words and proposing solutions over voicing concerns

Education and Experience:

• 0-3+ years experience, preferably in healthcare (non-healthcare experience also considered)
• 1+ years experience in a support role (remote is preferred)
• Experience in a hyper growth environment

Benefits
Our Values:

• We involve our colleagues in planning sessions, code reviews, and more to cultivate collaboration.
• We are supportive of our colleagues, both proactively and responsively.
• We pride ourselves around maintaining respectful interactions within all of our communication mediums.
• We regularly assess and grow to improve our productivity.
• We facilitate regular meetings centered around assessing your skills in order to create individualized advancement plans.
• We are passionate about generating open communication practices wherein our employees are welcome to share feedback.

Benefits:

• Straight up awesome co-workers.
• Medical, Dental, & Vision Insurance
• Remote work environment that allows you to work from anywhere.
• International and diverse work atmosphere.
• Unlimited PTO.
• Meaningful work improving the lives and health of vulnerable patients nationwide.

Salary Range:
$45,000 - $60,000 based on experience.
About CircleLink Health:
CircleLink’s technology platform plus nurse network provides chronic condition telephone coaching on behalf of doctors. We also drive up to $10B of new reimbursements to practices and have been growing nearly 20% monthly. From the start, we’ve believed patients benefit most from personalized and provider-led follow-up between visits. Our award-winning chronic and behavioral condition coaching platform, manned by our amazing registered nurse network drives improved health and significant new provider profits.
Investors include Fresco Capital, the Founder/CEO of Clover Health + founding board member of Flatiron Health, and Blue Cross Blue Shield. We work remotely and out of New York City. Our customers are nationwide and we offer a fun team plus the chance to significantly contribute to products already used by patients and doctors at top institutions (e.g., Johns Hopkins, Yale-New Haven Hospital, Emory and Tulane Medical Center).