Remote Bilingual Quality Assurance Specialist Jobs

Analyze complex program problems and uses communication skills and program knowledge to attempt resolutions.

One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education.

Experience in the unemployment insurance program applications and benefits system

Draft standards for achieving established goals and manage evaluation activities.

Knowledge of the Texas Unemployment Compensation Act

Experience using scanner, faxes, printers.

Knowledge of Previous experience working with DoD systems, showcasing familiarity with defense-related projects and security requirements.

Bachelor's degree or above in Computer Science, Engineering or equivalent field, or equivalent experience/combined education

Required Skills: Quality Assurance, Jira, X-ray, Confluence, SQL, Automation

Develop test plans, test cases, test scripts and test reports for various applications based on business requirements

Review and analyze user requirement documents in tools such as JIRA.

Knowledgeable about API Testing utilizing tools like Postman, RestAssured, and SoapUI.

Three to five (3-5) years related data entry, billing or accounting experience

Undergraduate degree in accounting, finance, business or related field preferred

Two (2) years TruckMate experience

Excellent written, verbal and listening communication skills

Excellent organizational skills and the ability to work under time pressure and produce results within strict deadlines

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Attends regular calibration sessions and calls with management and other sites

Completes projects to support improving the customer's calling experience, including ad hoc reports and trend analysis

Must be able to be flexible and adaptive to changing priorities and job responsibilities

Proficient skill in using Microsoft Office applications, including Excel, Word and Outlook

Strong oral and written communication skills

Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary

Relay benefit information to the client

$18.00 - $19.00 / hour - based on qualifications

Experience: 1-2 years of medical office experience

Receive and respond to client communications including, but not limited to, intake and onboarding of new patients

Responsible for establishing and fostering relationships with pediatric groups to create a pipeline of referrals

Schedule intake appointments and initial assessments

Three to five (3-5) years related data entry, billing or accounting experience

Undergraduate degree in accounting, finance, business or related field preferred

Two (2) years TruckMate experience

Excellent written, verbal and listening communication skills

Excellent organizational skills and the ability to work under time pressure and produce results within strict deadlines

Operates safely and in compliance with all established HSE policies and procedures

Bring your time management and organizational skills to manage multiple, complex, on-going tasks

Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports

Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements

6 months or more of customer service and call center experience

Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit www.mybenefits.ttec.com for more information.

Document and escalate call monitoring issues to management as necessary.

Evaluate representatives and advisors calls using the quality monitoring data management system to compile and track performance at an individual level.

Provide continuous call evaluation feedback to representatives and advisors through written evaluations and review with their managers.

Bachelor’s Degree in related discipline or 5 years industry experience

Working knowledge of retirement plan and retail investment and advisory products preferred

Intermediate skills using Microsoft Office products

Assist with cross-training and skill development activities with less experienced staff in conjunction with management team.

Basic knowledge of quality assurance and production technologies.

Basic knowledge of industry standards, quality control techniques and procedures.

Excellent communication skills both written and verbal.

Excellent Research and organizational skills.

Excellent decision making and interpersonal skills.

Demonstrated experience with SAP Material Management Module

Identifies and researches inventory discrepancies and corrects errors in SAP (Material Management Module) on site.

Skill in accurate data entry

Proficient skill and demonstrated experience with Microsoft Applications, Outlook Email

Knowledge of and experience with accounting

Assist with the training of remote users and support while they are processing on behalf of MEC.

Collaborate with cross-functional teams to gather and analyze requirements

Strong analytical and problem-solving skills

Excellent written and verbal communication skills in English

Basic programming knowledge is a plus

Test software applications and create test cases

Identify and track defects and verify fixes

- Bachelor's degree or associate degree OR 2 or more years of applicable professional experience

- Intermediate to advanced Excel skills -- specifically, sorting and filtering

Contract July 31 through the end of the year

*must be comfortable working in a fast paced environment

- Technical aptitude; ability to learn new technologies and processes quickly

- Affinity for data; enjoy working within a data-intensive environment

Expertise in data management, data analysis, reporting word processing, and project management skills.

Knowledge of healthcare quality improvement processes and performance measurement.

Strong working knowledge of Microsoft Excel, VISIO and MS Project.

Coordinates assigned quality and process improvement activities which may include accreditation support, process improvement projects and monitoring of performance guarantees.

Conducts quality control reviews and internal audits.

Summarizes findings and prepare reports on findings.

Prior Experience with Quality Management Systems

Minimum of 6 months experience as a customer service agent

Prior quality experience OR familiar with QA format definitions

Excellent communication, spelling and grammar skills

Follow Quality Assurance guidelines and procedures

Perform Quality Assurance monitoring sessions

Experience with automation frameworks, continuous integration platforms, test management tools, and/or other QA services

Excellent project management skills, including ability to coordinate, negotiate, schedule and communicate with all levels of staff

Experience writing and testing business requirements

Excellent testing skills, with demonstrated knowledge of test automation, planning, scheduling, processes, and execution

Understanding of best practices for Quality Assurance business processes and metric management

Experience in creating metrics and ability to manage multiple testing projects

Minimum 3 years of relevant experience in project management of marketing localization content and language quality assurance

Project Management or Localization Certifications are a plus

Skilled in translation management system technologies

Excellent time management and organization skills

Experience with project management software (Smartsheets or equivalent)

Overall project management of assigned translation projects through all phases of the project, especially during execution and post - delivery

Maintain current knowledge of state and federal regulatory requirements to adhere strict compliance of all aspects of BeneLynk’s Outreach Operations.

Medical, Dental, Vision and Employee Assistant Program Benefits

Ensure proper phone etiquette and adherence to scripts and procedures, accurate and descriptive Lynk 360 documentation and proper disposition of cases.

Monitor data to identify trends that negatively impact members and company revenue to analyze opportunities and implemental internal process improvements,

Utilize technology to enhance work efforts, prepare reports and professional presentations that represent data obtained through a variety of venues.

Assist in the development and timely review of operational policies and assure that policies are revised and approved as needed.