Quality Assurance Specialist (Remote)

Who We Are
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
This position is remote.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
Who You Are
A responsible professional interested in helping management evaluate the quality of unemployment insurance fraud determinations. You are a self-starting, motivated, collaborative problem solver who understands the value of quality assurance work in state government.
What You Will Do
The Quality Assurance Specialist III performs advanced (senior-level) quality assurance work. Work involves coordinating the planning, development, and administration of internal quality assurance and compliance activities. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
You Will Be Trusted To

• Assist in developing training curriculum for staff.
• Establish goals, objectives and priorities for the evaluation process.
• Compile and analyze evaluation statistics to identify trends.
• Coordinate with staff who collect, organize, analyze, and prepare material in response to request for information and reports.
• Respond to internal and external questions.
• Provide direction in administration of policies and procedures to achieve goals and standards.
• Regularly evaluates quality of unemployment fraud and identity determinations under established guidelines.
• Draft guidelines, procedures, policies, rules and regulations for evaluating UI fraud determinations.
• Identify areas of needed change and makes recommendations to improve operations.
• Draft standards for achieving established goals and manage evaluation activities.
• Perform other duties as assigned.
• Analyze complex program problems and uses communication skills and program knowledge to attempt resolutions.
• Assist in the development of policies and procedures related to UI fraud determinations.

You Qualify With

• Graduation from an accredited four-year college or university with major coursework in social work or a related field plus two years of full-time experience in social service financial eligibility determination, auditing, or investigating work.
• One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education.

You Are a Great Fit With

• Experience using scanner, faxes, printers.
• Knowledge of the Texas Unemployment Compensation Act
• Experience in the unemployment insurance program applications and benefits system
• Experience issuing unemployment fraud or identity determinations.

You Gain

• Medical Insurance
• Optional 401(k) and 457 accounts
• Paid time off, including time for vacation, sick and family care leave
• Competitive salary: $4,600.00/month
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
• A Family Friendly Certified Workplace.
• Telecommuting offered from anywhere within the State of Texas
• Defined Retirement Benefit Plan

Veterans
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf
How To Apply
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
TWC is not considering applications from persons who require sponsorship for an employment visa.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Primary Location
United States-Texas-Austin
Work Locations
Austin:101 E 15th St (320-4001)
Job
Community and Social Service Specialists
Organization
TEXAS WORKFORCE COMMISSION
Schedule
Full-time
Employee Status
Regular
Job Type
Standard
Job Level
Non-Management
Travel
Yes, 10 % of the Time
Job Posting
Aug 24, 2023, 12:00:00 AM
Work From Home
Yes