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Product Support Tech I Jobs in New York

Tier Iii, Product Support Analyst - I/Dd
By Sandata Technologies At New York, United States
Follow established standards with queue and ticket management
Effectively communicate with peers and all levels of management
Ensure security of personal health information (PHI) and report any violations or observations to management.
Demonstrated working knowledge/experience with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queries.
Facilitate meetings with internal teams, transfer knowledge
Working knowledge of RDBMS concepts; ability to read and understand the data model
Kcb Product Manager I
By KeyBank At New York, United States
Assist in preparing business reviews to highlight findings and recommendations to senior management.
Strong Microsoft PowerPoint and excel skills and experience
Assist in the development of compelling marketing offers and partner to successfully grow relationships.
Ability to work with a team of knowledge professionals and partners
Ability to work effectively with middle level managers and with large interdisciplinary teams
Strong communication skills (written, verbal, active-listening); ability to structure and deliver clearly articulate presentations

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Tech I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers get the most out of our products. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Product Support Tech I is a technical support role that provides customer service and technical support to customers who have purchased products from a company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. Detailed Job Description Product Support Tech I is responsible for providing technical support to customers who have purchased products from the company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. The Product Support Tech I must be able to quickly diagnose and resolve customer issues, as well as provide customer service and technical support. Job Skills Required
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose customer issues
• Ability to provide technical advice and support
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and diagnosing customer issues
• Knowledge of providing technical advice and support
Job Experience
• Previous experience in customer service and technical support
• Experience in troubleshooting and diagnosing customer issues
• Experience in providing technical advice and support
Job Responsibilities
• Troubleshoot and diagnose customer issues
• Provide technical advice and support
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management