Outbound Call Center Jobs in Iowa

Escalate issues to management as appropriate.

Conducts themselves in a professional manner at all times, strives to improve their skills both technically and professionally

Superior written and verbal communication skills - ability to communicate information & ideas clearly & concisely.

Bilingual skills (English and Spanish) a plus.

High school diploma, post-secondary education a plus.

Achieve or exceed key metrics and targets for your position.

You have a High School Diploma or General Education Development (GED)

You’ve acquired 6+ months of experience of phone-based customer service or face-to-face customer service experience.

Read more about our employee benefits.

Make outbound phone calls to patients to assist with activation of their monitoring device and provide technical support.

You will train for 3 weeks, Monday-Friday 9:00am-5:30pm ET with an Educator in a structured environment.

After training you will begin a 12-week ramp-up period and work Monday-Friday 9:00am-5:30pm or 10:00am-6:30pm ET.

Expiry Date: 11 June 2023

Ability to memorize, recall, or research answers quickly

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Record, organize and file customer interactions and profile/account changes

Hours per Week: 40 hours

Knowledge of Warehouse/Transportation operations, Warehouse/Transportation Management Systems, Inventory Control processes and / or logistics preferred.

Business, Engineering, Distribution Management preferred.

Two years of managerial or leadership development experience preferred

Plan and Manage Multi-Departmental P&L’s, with accountability for cost containment and efficiency.

Recruit, hire, train and develop Distribution and/or Transportation associates; ensure coverage planning for staffing requirements and resource allocations.

Administer training, qualification, safety programs and ensure regulatory compliance.

Benefits include medical, dental, vision, and 401k matching

Detailed data entry while reviewing and updating claim information

Opportunity to learn and start a new career

Comprehensive new hire training included

Fast-paced, fun, and innovative working environment

Opportunities for growth, advancement, and flexibility