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Member Contact Center Call Agent Jobs

Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor, Inc. At Atlanta, GA, United States
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Member Contact Center Sales Associate (Ft And Pt)
By AAA Club Alliance At , Remote $15 an hour
Child & Family care benefit
Comprehensive Benefits Package for FT positions include: Health, Life, Dental, Vision, Prescription, PTO, etc.
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
$15.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
8% shift differential for 2nd shift hours worked
Supervisor, Contact Center (Established Call Center)
By City of Hope At , Irwindale, Ca $31.00 - $50.41 an hour
Basic education, experience and skills required for consideration:
Preferred education experience and skills:
2 years of related experience in a healthcare environment.
1 year of leadership experience.
High School Diploma or equivalent.
Call or Contact Center environment.
Financial Aid Contact Center Agent I
By Liberty University At , Remote

The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and proactive ...

Call Center Agent (Contact Center) - 4800 (39786)
By Carter BloodCare At Bedford, TX, United States
One year of computer experience and working knowledge of computer applications
One year of customer service experience
Excellent verbal communication skills (listening and speaking)
Good comprehension of computers, computer applications and good typing skills
Knowledge of HemaTerra programs related to scheduling donors (training provided)
Knowledge of the blood donation process (training provided)
Scheduling Representative Contact & Call Center
By WakeMed At , Raleigh, Nc

About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our ...

Member Contact Center Representative I - Pt30/Hr.
By iQ Credit Union At , Vancouver, 98661, Wa
IQ supports you in advancing your education and knowledge through tuition reimbursement.
iQ supports you in advancing your education and knowledge through tuition reimbursement.
IQ offers 11 paid holidays plus vacation and sick time accruals.
IQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.
IQ offers a student loan repayment match up to $100 per month.
IQ offers an annual match to amplify your nonprofit giving.
Member Contact Center Sales Specialists (Ft & Pt) Remote
By AAA Club Alliance At , Remote $15 an hour
Child & Family care benefit
Comprehensive Benefits Package for FT positions include: Health, Life, Dental, Vision, Prescription, PTO, etc.
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
$15.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
8% shift differential for evening hours worked
Call Center Assistant Manager (Member Care Center)
By Credit Union of Southern California At , Anaheim, 92808, Ca $64,001 - $89,003 a year
Working knowledge of management processes.
Actual compensation will be based on geographical location, work experience, education and/or skill level.
Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Accurate typing, 10-key, and data entry skills.
Previous Financial and Member Service experience.
Contact Center Agent I
By VNS Health At Manhattan, NY, United States
Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review.
Keeps up with all organizational changes and updates through on-going training, coaching and educational materials.
Supports one line of business to begin learning a VNS Health area of specialty.
Establishes effective customer-focused working relationships with consumers to ensure issue resolution.
Adheres to general contact center standards and metrics (e.g., call handling parameters).
Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution.
Member Contact Center Representative
By Firefighters Community Credit Union (FFCCU) At Cleveland, OH, United States
Identify opportunities and recommend solutions that will benefit the member
Assist members with service requests and provide solutions on a variety of financial accounts.
Answer member questions and provide solutions.
Identify sales opportunities, based on member's needs
Follow up with new members
Efficiency, accuracy, and professionalism are vital for this position.
Digital Contact Center Agent I
By BluPeak Credit Union At , San Diego, 92121, Ca From $20.14 an hour
Strong knowledge of credit union loan and deposit products and product requirements.
High level of accuracy w/strong analytical skills.
Good organizational, follow up skills and ability to prioritize.
Able to address member requests and offer member solutions working within authority limits.
Exceptional writing abilities including e-mail and letter correspondence using MS Word and Excel when needed.
Utilize effective professional writing to resolve inquiries with the utmost professionalism and member care.

Are you looking for a job that allows you to help people and make a difference? Join our Member Contact Center team as a Call Agent and be the voice of our company! You will be the first point of contact for our members and provide them with the best customer service experience. With your excellent communication skills, you will be able to resolve their issues quickly and efficiently. If you are looking for a rewarding job that allows you to make a difference, this is the perfect opportunity for you!

Overview Member Contact Center Call Agent is responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. Detailed Job Description Member Contact Center Call Agents are responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. They must have excellent communication skills, be able to multitask, and have a strong customer service orientation. They must also be able to work in a fast-paced environment and have the ability to think quickly and make decisions. Job Skills Required
• Excellent communication skills
• Ability to multitask
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 40 words per minute
• Ability to work in a team environment
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer incoming calls and respond to inquiries
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Follow company policies and procedures
• Monitor customer feedback and provide feedback to management