Member Contact Center Call Agent Jobs in Oklahoma , Employment

Are you looking for a job that allows you to help people and make a difference? Join our Member Contact Center team as a Call Agent and be the voice of our company! You will be the first point of contact for our members and provide them with the best customer service experience. With your excellent communication skills, you will be able to resolve their issues quickly and efficiently. If you are looking for a rewarding job that allows you to make a difference, this is the perfect opportunity for you!

Overview Member Contact Center Call Agent is responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. Detailed Job Description Member Contact Center Call Agents are responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. They must have excellent communication skills, be able to multitask, and have a strong customer service orientation. They must also be able to work in a fast-paced environment and have the ability to think quickly and make decisions. Job Skills Required

• Excellent communication skills

• Ability to multitask

• Strong customer service orientation

• Ability to work in a fast-paced environment

• Ability to think quickly and make decisions

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of telephone systems

• Knowledge of company products and services

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Ability to type at least 40 words per minute

• Ability to work in a team environment

• Ability to work flexible hours

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of telephone systems

• Knowledge of company products and services

Job Experience

• Previous customer service experience

Job Responsibilities

• Answer incoming calls and respond to inquiries

• Resolve customer issues in a timely manner

• Provide accurate information about products and services

• Maintain customer records and update customer information

• Follow up with customers to ensure satisfaction

• Follow company policies and procedures

• Monitor customer feedback and provide feedback to management