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Contact Center Associate - Authorizations Agent - 100% Remote
Company | Frontdoor, Inc. |
Address | Nashville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Services |
Expires | 2023-06-15 |
Posted at | 1 year ago |
Overview
- Responsible for authorizing repair/replacement of covered systems or appliances.
- Provides any necessary follow-up.
- Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
- Must have internet access with minimum 4.6Mbps upload/download speeds
- Computer skills (Microsoft Word, Excel, Outlook)
- Negotiation skills
- Ability to adapt to a fast-paced environment
- Attention to detail
- Ability to multi-task
- Customer service and conflict resolution
- Knowledge of business unit policies and procedures
- Knowledge of how to read a contract
- Effective communication skills
- Highly skilled in mathematics
- Strong deductive reasoning skills
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