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Member Contact Center Call Agent Jobs in Ohio

Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor At , Nashville, 37230, Tn $16 - $17 an hour

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service ...

Member Contact Center Manager
By Freedom Credit Union At , Springfield, 01104, Ma
Five to ten years of similar or related experience, including time spent in preparatory management positions.
Prepares and manages the planning and accounting budget for the department. Prepares reports for management as required.
Manages the daily operations of the Call Center including electronic services – online banking, mobile banking and telephone banking.
Manages other projects and duties as assigned.
A college degree preferred but experience may substitute with appropriate experience.
Responsible for meeting department’s service and sales goals.
Member Services Agent (Call Center Representative)
By Southern Scripts At , Owings Mills, 21117, Md
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Member Services Agent. This is a remote position.
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Member Contact Center Representative
By Firefighters Community Credit Union (FFCCU) At Cleveland, OH, United States
Identify opportunities and recommend solutions that will benefit the member
Assist members with service requests and provide solutions on a variety of financial accounts.
Answer member questions and provide solutions.
Identify sales opportunities, based on member's needs
Follow up with new members
Efficiency, accuracy, and professionalism are vital for this position.

Are you looking for a job that allows you to help people and make a difference? Join our Member Contact Center team as a Call Agent and be the voice of our company! You will be the first point of contact for our members and provide them with the best customer service experience. With your excellent communication skills, you will be able to resolve their issues quickly and efficiently. If you are looking for a rewarding job that allows you to make a difference, this is the perfect opportunity for you!

Overview Member Contact Center Call Agent is responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. Detailed Job Description Member Contact Center Call Agents are responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. They must have excellent communication skills, be able to multitask, and have a strong customer service orientation. They must also be able to work in a fast-paced environment and have the ability to think quickly and make decisions. Job Skills Required
• Excellent communication skills
• Ability to multitask
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 40 words per minute
• Ability to work in a team environment
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer incoming calls and respond to inquiries
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Follow company policies and procedures
• Monitor customer feedback and provide feedback to management