Network Technician - Helpdesk

Network Technician - Helpdesk JobID: 2604

• Position Type:

Information Technology

• Date Posted:

6/2/2023

• Location:

Rochester City School District

• Date Available:

06/05/2023

• Closing Date:

06/14/2023
Position Information
Bargaining UnitBENTE
Job LocationCentral Office - Help Desk
Job TitleNetwork Technician (12 months)
Hours40
BracketXVII
Salary Range$25.19 - $27.52/hr.
ABOUT RCSD: The Rochester City School District (RCSD), located in vibrant Monroe County on the beautiful shores of Lake Ontario serves over 26,000 students, of whom more than 85% are students of color, in 46 schools and 10 alternative programs. The RCSD Board of Education and Superintendent believe that each student has recognizable and untapped potential that we all strive to discover and fulfill. In a partnership of family, school and community, our mission is to provide all students equitable access to a high quality education and graduate students who are prepared to become productive members of society. The Rochester City School District’s vision is to provide a high quality education that fosters the development of the individual talents and abilities of our students in a nurturing environment of equity. Students are our first priority and will drive each decision. Our work is centered in respect, trust, integrity and accountability. DISTINGUISHING FEATURES OF THE CLASS: This is an entry-level technical position involving responsibility for the installation, operation and repair of user equipment that comprises part of the telecommunications network such as micro processors, computer terminals, printers and modems. The employee reports directly to and works under the general supervision of a senior staff member; employees travel to various departments that are on-line to service computer equipment. Supervision of others is not a responsibility of this class. Does related work as required. TYPICAL WORK ACTIVITIES: (All need not be performed in a given position. Other related activities may be performed although not listed.) Analyzes malfunctions to determine the nature of the problem and whether a service call should be placed; Performs minor repairs on micro processors, terminals, printers and modems as prescribed in vendor manuals; Arranges for replacement of all problem equipment; Documents equipment problems daily; Installs micro processors, computer terminals and printers while conferring with an electrician; Maintains an inventory of computer equipment; Tests micro process functions, computer network communication signals and resolves any signal quality problems; Attaches connector to the computer coaxial cable when appropriate. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Working knowledge of computer operation and equipment usage; working knowledge of the operation of peripheral equipment; working knowledge of electronics as it pertains to the installation of user equipment; ability to maintain records and keep an inventory of equipment; ability to establish and maintain effective professional relationships with others; skill in testing network communication signals and identifying problems; willingness to travel to other departments and agencies; initiative; good motor skills; physical condition commensurate with the demands of the position. MINIMIM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER: (A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in an information technology related field; OR, (B) Two (2) years of paid full-time or its part-time equivalent experience in the operation, installation, or maintenance/repair of a computer network server or network operating system; OR,

• Successful completion of a recognized course in computer operations and repair such as training courses offered by the military, computer hardware vendors or consultants or any other training course providing "hands on" computer operation experience, plus one (1) year paid full-time or its part-time equivalent experience as described in (B), OR;
• Any equivalent combination of training and experience as defined by the limits of (A), (B), or (C) above.

NOTE: Applicants qualifying under option (C) must submit a certificate, diploma or letter of confirmation in support of satisfactory program completion. Computer Operation shall not include experience in the operation of word processing equipment, or a personal computer, micro-computer or any other self-contained unit. SPECIAL REQUIREMENTS: Depending upon assignment, candidates for employment with Monroe County government will be required to pass a pre-employment drug test. If you are appointed, you will be required to possess a valid license to operate a vehicle in NYS, or otherwise demonstrate your ability to meet the transportation needs of the position. SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS AND BOCES:Per Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required. Competitive Appointment:You must have current competitive status as (Job Title), or be reachable on the competitive eligible list Provisional Appointment:If you are being hired in a provisional capacity you will be required to take the Civil Service exam when it is next offered by Monroe County.