Network Operations Center (Noc) Engineer / Technician Tier Iii - Mostly Remote

Please note: This is a Mostly Remote Position which may require occasional on-site visits in addition to remote work.

About the Role:

Reporting to Horizon’s Network Operations Center (NOC) Manager, the NOC Engineer will be the final escalation point regarding customer issues beyond circuit and physical trouble. This position will support customers and help guide them toward resolution of any troubles in any supported product or beyond by establishing the root cause of the issue. Additionally, serving as the main point of contact for multi-site and multi-customer outages and will supply updates to Horizon leadership, and customers alike. This technician will also be the liaison between the NOC and Engineering teams.

About Horizon:

Horizon has a long history in the telecommunications industry. From starting as the Home Telephone Company over 120-years ago to building a multi-state fiber-based network to server our customers’ current and future needs, Horizon prides itself on history, innovation and advanced technology.

When you join Horizon’s team, you’re not just receiving competitive pay, great benefits and generous vacation time, you’re tapping into our forward-looking commitment to technology and our decades-long tradition of excellence.

At Horizon, we practice servant leadership because our customers matter to us. Each person we interact with is treated as a true partner, and our customers experience our care regularly.

What we offer:

• Medical, Dental and Vision (HRA and HSA options w/ Company provided contributions)
• Potential for annual bonuses
• Ten (10) Paid Holidays
• Short- & Long-Term Disability
• 401k company match plus additional company contribution
• Fitness Center Reimbursement
• Annual Wellness Incentives - Earn up to $850 per year
• Up to Four (4) weeks of paid vacation
• Opportunities for career growth
• Life Insurance - up to 3.5x base salary, plus additional options to add family

Essential Job Functions

• Use independent discretion to decide the appropriate resources to engage in order to ensure repairs are made and quality is restored.
• Quickly assess and understand customer issues by debugging and troubleshooting the customers’ environment and collecting additional information about the problem in order to resolve network performance.
• Manages complex troubleshooting functions and escalated issues to ensure timely restoration of affected customer services within the guidelines of established customer service level agreements (SLAs).
• Quickly assess network/customer issues, along with business impact, and effectively triage while communicating with various parties.
• Reproduce customer reported issues in a lab environment and work with Engineering and Vendors to verify any fix(es) before they are rolled out.
• Work with Engineering and Equipment Manufactures to ensure that Horizon’s network has current or proper hardware / software versions deployed and making upgrade recommendations according to findings.

Qualifications

• Working knowledge of Virtual Local Area Network (VLAN) configuration and troubleshooting required
• CCNA or CCNP Certification preferred
• Working knowledge working with SD-WAN products and services
• Working knowledge with Open Systems Interconnection (OSI) Model and Internet Protocol (IP) subnetting required
• Working knowledge in debugging web applications using browser developer tools (e.g. console, network request log, debugger, etc.) preferred
• Working knowledge of Border Gateway Protocol (BGP) and Enhanced Interior Gateway Routing Protocol (EIGRP) and troubleshooting Internet Protocol Security (IPSEC) tunnels required
• Working knowledge with Linux and shell scripting, such as log reading and performance testing, preferred
• 2+ years of experience working in an escalated environment or higher required
• 5+ years of experience in a network environment required
• Associate’s Degree in Network Engineering / Computer Information Technology or similar field preferred

Equal Opportunity Employer

Horizon is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, military or veteran status or any other legally protected status. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Horizon’s Department of Human Resources.

Physical Requirements

Heavy work: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that he or she can also do medium, light, and sedentary work.

Horizon is an Equal Opportunity Employer

Horizon is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, military or veteran status or any other legally protected status. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Horizon’s Department of Human Resources.

Horizon Participates in E-Verify

Horizon will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Learn more about Horizon by checking us out at the following:

Our Website: https://www.horizonconnects.com/about-us/

Facebook: https://www.facebook.com/horizontelcom

LinkedIn: https://www.linkedin.com/company/horizon-telcom-inc-/