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It Helpdesk Assistant Jobs in Colorado

Helpdesk Support It Jobs
By NexCore Group At , Denver, 80202 $55,000 - $60,000 a year
Strong communication skills, ability to work cooperatively with coworkers, management, and vendors
Support users at their desk, over the phone, and remotely
Be “remote hands” for working on servers and networking equipment
Strong problem diagnosis and creative problem-solving skills
Critical thinking skills: make assessments and provide solutions to problems.
Eligible for discretionary benefits: annual performance bonus of 10%
It Support/Helpdesk Engineer
By U.S. Courts At , Denver, 80257, Co $55,737 - $119,303 a year
If you are relying on your education to meet qualification requirements:
Familiarity with systems management and automating tools such as KACE, SCCM/MECM, Bash/Python/Powershell.
Provides support for mobile devices and remote access.
At least two years of experience working as member of a helpdesk installing, repairing, upgrading, and troubleshooting Windows desktops and laptops.
Excellent customer service skills and strong oral and written communication skills.
Knowledge of Windows, Active Directory, Mac/OSX/iOS, VDI, O365/Office/Teams/Outlook.
It Technician I - Helpdesk
By Denver Museum of Nature & Science At , Denver, 80205, Co
Perform in person and/or remote troubleshooting through diagnostic techniques and pertinent questions
1 years’ experience as a help desk technician professionally troubleshooting desktop computer hardware and software issues required.
1 years’ experience diagnosing and resolving basic technical issues
1 years’ experience in customer service required.
One or more IT Certifications - ITIL Foundation, CompTia A+, Network+, Security+, Cisco CCNA, MCP (Microsoft Certified Professional).
Experience supporting Microsoft Teams, SharePoint, Office365 Groups, Microsoft 365 Exchange.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Helpdesk Assistant to join our team and provide technical support to our customers. You will be the first point of contact for customers seeking assistance with their IT issues. If you have a passion for technology and helping others, this could be the perfect job for you!

Overview The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They may also provide technical support over the phone or via email. Job Skills Required
• Knowledge of computer systems, hardware, and software
• Ability to troubleshoot and diagnose technical problems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of network systems and protocols
• Knowledge of operating systems and applications
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as A+, Network+, or Microsoft Certified Professional
• Previous experience in a helpdesk or technical support role
Job Knowledge
• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of operating systems and applications
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a helpdesk or technical support role
• Experience troubleshooting and diagnosing technical problems
• Experience providing technical support over the phone or via email
Job Responsibilities
• Respond to queries and provide technical assistance and support
• Run diagnostic programs to isolate problems
• Install, modify, and repair computer hardware and software
• Provide technical support over the phone or via email
• Maintain records of daily data communication transactions, problems, and remedial actions taken
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Follow up with clients to ensure their technical issues have been resolved